Valet Cashier – JW Marriott Anaheim Resort

Towne Park•Anaheim, CA

About The Position

The Cashier is responsible for accurately collecting and reconciling revenue while providing exceptional hospitality services to guests in an attentive, friendly, and efficient manner. The role follows established practices and procedures, receives specific directions, and has work checked or verified frequently. Decisions are made within operational instructions and departmental guidelines; errors in judgment could affect the smooth and efficient operation of the department. The position works Monday through Sunday. Most work is performed outdoors for extended periods, potentially for the entire shift, and employees may be exposed to extreme heat and cold. Travel of up to 5% may be required. The role requires frequent sitting or standing for extended periods and may involve running, walking, handling objects or controls, reaching, climbing stairs, balancing, and stooping, kneeling, crouching, or crawling. Lifting demands include exerting up to 50 pounds occasionally, up to 25 pounds frequently, and more than 10 pounds constantly to move objects. The hourly base pay range is $21.13 per hour. Eligible employees may enroll in accident, critical illness, hospital indemnity, and telemedicine benefits, as well as the company 401(k) retirement savings plan. Eligibility depends on job classification, employment length, and hours worked; seasonal and temporary roles are not eligible for the stated benefits.

Requirements

High school diploma or GED.
One to three months of related experience and/or training, or an equivalent combination of education and experience.
Basic math knowledge.
Ability to read and write standard English and understand simple instructions, short correspondence, and memos.
Ability to write simple correspondence and present information effectively in one-on-one and small-group situations to guests, clients, and employees.
Ability to add and subtract three-digit numbers; multiply and divide with tens and hundreds; and perform these operations using American money.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to talk and hear; frequently sit or stand for extended periods; and potentially run, walk, handle or feel objects, tools, or controls, reach, climb stairs, balance, stoop, kneel, crouch, or crawl.
Required vision abilities include close, distance, color, peripheral, and depth vision, and the ability to adjust focus.
Ability to exert up to 50 pounds of force occasionally, up to 25 pounds frequently, and more than 10 pounds constantly to move objects.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; promptly acknowledge and greet guests; use last names when appropriate; and treat guests and associates with courtesy, respect, and dignity.
Maintain accuracy and composure under pressure, use the appropriate salutation of the day, welcome guests, and follow proper Towne Park phone etiquette.
Assist guests with directions and inquiries, and provide information about facility outlets, meeting rooms, amenities, and area attractions.
Determine guest charges and process cash, credit, or direct-billing payments; categorize tickets for audit purposes; collect and reconcile revenue; and provide payment receipts.
Complete accurate and timely shift reports; follow cash-bank procedures; operate registers, gates, and credit card machines; and obtain information about daily events and applicable rates.
Complete assigned tasks in a timely manner as instructed by the Lead Cashier or Account Manager.