Hotel Valet Attendant - JW Marriott Dallas

Towne Park • Dallas, TX

2d • $10 - $11 • Onsite

About The Position

The Hotel Valet Attendant, referred to in the job description as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services to hotel guests. The role parks and retrieves guest vehicles safely and promptly and assists with luggage, including delivery, pickup, and storage as applicable. The position also provides directions and information about hotel amenities and local attractions, supports guest requests, and explains parking rates and vehicle retrieval procedures. The work schedule depends on hotel business volumes and will be discussed during interviews.

Requirements

• High school diploma or GED.
• A valid driver’s license for the state where the employee is applying to work, or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
• Ability to perform basic arithmetic with three-digit numbers, multiply and divide using tens and hundreds, and handle American currency calculations.
• Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
• Ability to perform parallel parking.
• Ability to meet the stated physical demands, including extended periods sitting or standing, occasional running, movement and handling of objects, and lifting or exerting force up to the stated limits.

Nice To Haves

• Ability to operate a manual transmission is highly desirable.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; greet guests within five feet and use guests’ last names during interactions.
• Use the salutation of the day, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about hotel outlets, meeting rooms, amenities, and local attractions.
• Deliver messages, items, or guest amenities as requested and shuttle guests to locations approved by the hotel.
• Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
• Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
• Calculate and collect parking revenue when needed.

Benefits

• Eligibility to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligibility to enroll in the company’s 401k retirement savings plan.
• Benefits depend on job classification, length of employment, and hours worked; benefits may change and are subject to plan or program terms. Seasonal and temporary roles are not eligible for the listed benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED