Hotel Valet Attendant - Marriott Marquis

Towne Park • Houston, TX

14h • Onsite

About The Position

The Hotel Valet Attendant, identified in the description as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services. The role parks and retrieves guest vehicles safely and promptly and assists with luggage during arrival and departure where applicable. The position also supports guests with directions, transportation, reservations, information about hotel amenities and nearby attractions, and other requests.

The attendant explains parking rates and retrieval procedures, manages vehicle claim checks and keys, maintains accurate vehicle and ticket records, and collects parking revenue when needed. Work follows established practices and procedures, with specific directions and frequent checks. Most work is outdoors for extended periods, potentially for an entire shift, and involves exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

• High school diploma or GED.
• Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations to guests, clients, and employees.
• Ability to perform basic arithmetic with three-digit numbers and to perform calculations using American currency.
• Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
• Ability to perform parallel parking.
• Ability to sit or stand for extended periods and perform the physical activities described, including walking, running, handling objects, climbing stairs, balancing, and stooping, kneeling, crouching, or crawling.
• Ability to exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and up to 20 pounds constantly.

Nice To Haves

• Ability to operate a manual transmission.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests within five feet and use guests’ last names.
• Use the salutation of the day, welcome guests, follow Towne Park phone etiquette, and wait in designated areas when not completing tasks.
• Park and retrieve vehicles slowly and cautiously.
• Assist with bell services and luggage storage as needed, and open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
• Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the property.
• Explain parking rates and vehicle retrieval procedures to guests.
• Issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
• Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts.
• Complete vehicle location information on key tags after parking vehicles.
• Calculate and collect parking revenue when needed.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company’s 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED