Hotel Valet Attendant - Austin Marriott Downtown

Towne Park•Austin, TX

9d•$10 - $11•Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to hotel guests. The role includes safely parking and retrieving guest vehicles, assisting with luggage and bell services, and helping guests with directions, reservations, transportation, and questions about hotel amenities and nearby attractions. The associate explains parking rates and vehicle retrieval procedures, manages claim checks and vehicle records, and collects parking revenue when needed. The position primarily involves outdoor work, potentially for the entire shift, and exposure to extreme heat and cold. Travel of up to 5% may be required. The schedule focuses on Friday through Sunday, with shift times varying according to availability and hotel business volume; examples range from 7:00 a.m. to 2:00 a.m. The hourly base pay range is $10–$11, plus daily cash tips.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
Ability to perform basic arithmetic, including calculations with three-digit numbers and American currency.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.
Ability to work the weekend-focused schedule, Friday through Sunday; shift times vary based on availability and business volume.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests within five feet and use guests’ last names.
Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about hotel outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to approved destinations.
Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Maintain complete vehicle and valet records, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; complete vehicle location information on key tags.
Calculate and collect vehicle revenue when needed.