Hotel Valet Attendant - JW Marriott Dallas

Towne Park•Dallas, TX

16h

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to hotel guests. The role involves parking and retrieving guest vehicles promptly and safely, helping with luggage and bell services during arrivals and departures, and assisting guests with directions, transportation, reservations, and information about hotel amenities and local attractions. The associate also explains parking rates and retrieval procedures, manages vehicle claim checks and records, and collects parking revenue when needed. The position pays $10–$11 per hour plus cash tips daily. Work schedules depend on hotel business volumes and will be discussed during interviews. Eligible employees may enroll in accident, critical illness, hospital indemnity, and telemedicine benefits, as well as the company’s 401(k) retirement savings plan. Eligibility depends on job classification, length of employment, and hours worked; benefits are subject to change and plan terms. Seasonal and temporary roles are not eligible for these benefits.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and employees.
Ability to perform basic arithmetic with three-digit numbers and to use American currency.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.
Ability to meet the physical demands of the role, including extended periods of sitting or standing, walking, running, climbing stairs, and lifting or moving objects.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; greet guests within five feet and use their last names during interactions.
Use the salutation of the day, welcome guests, follow proper phone etiquette, and remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries, and provide information about hotel outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to approved destinations.
Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before issuing keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
Calculate and collect vehicle parking revenue when needed.