Hotel Valet Attendant - Marriott Marquis

Towne Park • Houston, TX

2d • $10 - $13 • Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role includes parking and retrieving guest vehicles safely and promptly, helping with luggage and bell services, and supporting guests during arrival and departure. The associate also provides information and assistance, handles valet tickets and vehicle records, and explains parking rates and retrieval procedures.

This is a routine role performed according to established practices and procedures, with specific directions and frequent checks. Work is primarily outdoors for extended periods, potentially for an entire shift, and employees may be exposed to extreme heat and cold. Travel of up to 5% may be required. The hourly base pay range is $10–$13, depending on job-related skills, experience, education or training, and location. Standard shifts may run 7:00 a.m.–3:00 p.m., 1:00 p.m.–9:00 p.m., 3:00 p.m.–11:00 p.m., or 5:00 p.m.–2:00 a.m., depending on availability and hotel business volumes; schedules are discussed during interviews.

Requirements

• High school diploma or GED.
• Valid driver’s license for the state where applying, or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; understand simple instructions, short correspondence, and memos; and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations with guests, clients, and coworkers.
• Ability to perform basic arithmetic with three-digit numbers and to use American currency; understand 24-hour and military time systems and rates based on elapsed time.
• Ability to meet the stated physical demands, including extended sitting or standing, movement and bending, and lifting or exerting force as described in the posting.

Nice To Haves

• Ability to operate a manual transmission is highly desirable.
• Ability to perform parallel parking.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly and use their last names during interactions.
• Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and remain in designated areas when not completing other tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
• Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the property.
• Explain parking rates and vehicle retrieval procedures to guests upon arrival.
• Issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
• Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on each key tag after parking.
• Calculate and collect revenue for vehicles when needed.

Benefits

• Employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Employees may enroll in the company’s 401(k) retirement savings plan. Eligibility depends on job classification, length of employment, and hours worked; benefits are subject to change and plan terms. Seasonal and temporary roles are not eligible for these benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED