Hotel Valet Attendant - Austin Marriott Downtown

Towne Park • Austin, TX

8d • Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles safely and promptly, assists with luggage and bell services as needed, and supports guests with directions, transportation, reservations, facility information, and other inquiries. The associate explains parking rates and retrieval procedures, manages vehicle claim checks and records, and collects parking revenue when needed. Work is primarily outdoors, potentially for the full shift, in conditions that may include extreme heat or cold. Travel of up to 5% may be required.

Requirements

• High school diploma or GED.
• A valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
• Ability to perform basic arithmetic with three-digit numbers, including operations involving American money; understand 24-hour and military time systems; and understand rates applicable to elapsed time.
• Ability to meet the listed physical demands, including extended sitting or standing, walking, running as needed, and lifting or exerting force up to the stated limits.
• Ability to work outdoors for extended periods and in extreme heat or cold.

Nice To Haves

• Ability to operate a manual transmission is highly desirable.
• Ability to perform parallel parking.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; acknowledge and greet guests within five feet and use guests’ last names.
• Use the salutation of the day, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
• Deliver messages, items, and guest amenities as requested, and shuttle guests to location-approved destinations.
• Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
• Accurately complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the location on key tags after parking vehicles.
• Calculate and collect revenue for vehicles when needed.

Benefits

• Employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility and plan terms.
• Employees may enroll in the company’s 401k retirement savings plan, subject to eligibility and plan terms.
• Seasonal and temporary roles are not eligible for the listed benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED