Overnight Valet Attendant - Louisville Marriott Downtown

Towne Park • Louisville, KY

6d

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role includes parking and retrieving guest vehicles safely and promptly, assisting with luggage during guest arrivals and departures, and helping guests with directions, transportation, reservations, amenities, and other inquiries. The associate explains parking rates and retrieval procedures, maintains accurate vehicle and claim-check information, and collects parking revenue when needed. Work is scheduled from 11 p.m. to 7 a.m., with the majority of duties performed outdoors for extended periods.

Requirements

• High school diploma or GED.
• Valid driver’s license for the state of employment, or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations to guests, clients, and employees.
• Ability to perform basic arithmetic, including operations with three-digit numbers and American currency.
• Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
• Ability to perform parallel parking.
• Ability to meet the physical demands of the role, including extended periods of sitting or standing, walking, running, reaching, climbing stairs, and lifting or moving objects.

Nice To Haves

• Ability to operate a manual transmission.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; acknowledge and greet guests within five feet, use guests’ last names, and welcome them using the salutation of the day.
• Use proper Towne Park phone etiquette and remain in designated areas when not completing tasks.
• Park and retrieve vehicles slowly and cautiously.
• Assist with bell services and luggage storage, open vehicle and hotel doors for guests, and shuttle guests to location-approved destinations.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
• Deliver messages, items, and guest amenities as requested.
• Explain parking rates and retrieval procedures to guests upon arrival.
• Issue claim checks only after receiving vehicle keys and collect claim checks before issuing keys.
• Complete and maintain ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
• Calculate and collect revenue for vehicles when needed.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company’s 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED