Overnight Valet Attendant - Coronado Island Marriott
About The Position
The Overnight Valet Attendant, referred to in the position summary as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services. The role parks and retrieves guest vehicles safely and promptly, assists with luggage and bell services, and supports guests with directions, transportation, reservations, facility amenities, and local attractions. The position also explains parking rates and retrieval procedures, manages vehicle claim checks and records, and collects parking revenue when needed. The work schedule is overnight, from 11 p.m. to 7 a.m. The majority of work is outdoors, potentially for the entire shift, with exposure to extreme heat and cold. Travel of up to 5% may be required. The hourly base pay is $19, plus $4–$10 per hour in tips. Eligible employees may enroll in specified insurance and telemedicine benefits and the company 401(k) plan; eligibility depends on job classification, length of employment, and hours worked.
Requirements
- High school diploma or GED.
- Valid driver’s license for the state where applying, or within a commutable distance from that state, as applicable.
- One month of related experience and/or training, or an equivalent combination of education and experience.
- Knowledge of principles and processes for providing customer and personal services.
- Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
- Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
- Ability to perform basic arithmetic, including operations involving three-digit numbers and American money.
- Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
- Ability to perform parallel parking.
- Ability to meet the described physical demands, including extended periods of sitting or standing and lifting or moving objects with exertion up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.
Nice To Haves
- Ability to operate a manual transmission is highly desirable.
Responsibilities
- Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests within five feet and use guests’ last names.
- Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
- Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
- Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
- Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the site.
- Explain parking rates and vehicle retrieval procedures to guests upon arrival.
- Issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
- Complete and maintain ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
- Calculate and collect parking revenue when needed.
Benefits
- Accident insurance enrollment
- Critical illness insurance enrollment
- Hospital indemnity insurance enrollment
- Telemedicine benefits
- 401(k) retirement savings plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
