Overnight Valet Attendant-(City Center Marriott)

Towne Park•Philadelphia, PA

22h

About The Position

The Overnight Valet Attendant, identified in the job description as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services. The role parks and retrieves guest vehicles safely and promptly, assists with luggage and bell services as needed, and supports guests with directions, transportation, reservations, facility information, and other inquiries. The employee explains parking procedures and rates, maintains accurate vehicle and claim-check records, and may collect parking revenue. The position pays $13 per hour plus tips and is scheduled overnight from 11 PM to 7 AM, Thursday through Saturday.

Requirements

High school diploma or GED.
Valid driver’s license for the state where applying, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English and understand simple instructions, correspondence, and memos.
Ability to write simple correspondence and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic with three-digit numbers and American currency, understand 24-hour and military time, and understand rates based on elapsed time.
Ability to perform parallel parking.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly and use their last names.
Use the appropriate daily salutation, welcome guests, follow company phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles safely and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to approved locations.
Explain parking rates and vehicle retrieval procedures; issue and collect claim checks as required; maintain complete vehicle, key-tag, guest-folio, location, damage-survey, and claim-check records.
Calculate and collect parking revenue when needed.