Hotel Valet Attendant - Charlotte Marriott City Center

Towne Park•Charlotte, NC

7d•Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role involves safely parking and retrieving guest vehicles, helping guests with luggage and bell services, and assisting with arrivals and departures. The associate also provides information and directions, handles guest inquiries and requests, and follows established procedures for vehicle keys, claim checks, parking records, and revenue collection. Work is performed primarily outdoors, sometimes for the entire shift, and may include exposure to extreme heat and cold.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, comprehend simple instructions and correspondence, and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and employees.
Ability to perform basic arithmetic with three-digit numbers and to use American money.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to parallel park.
Ability to meet the physical requirements, including sitting or standing for extended periods, walking, running as needed, handling objects or controls, reaching, climbing stairs, balancing, stooping, kneeling, crouching, or crawling, and lifting or exerting up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; greet guests promptly and use their last names.
Welcome guests using the appropriate salutation, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about hotel outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to approved locations.
Explain parking rates and vehicle retrieval procedures; issue and collect claim checks and vehicle keys according to procedure.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle location on key tags after parking.
Calculate and collect vehicle revenue when needed.