Valet Attendant-(Old City Marriott)

Towne Park•Philadelphia, PA

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role involves parking and retrieving guest vehicles safely and promptly, assisting with luggage and bell services, and helping guests with directions, transportation, reservations, and other inquiries. The associate also explains parking procedures and rates, maintains accurate vehicle and ticket records, and processes parking revenue when needed. Work schedules are mid-shift, either 12 p.m.–8 p.m. and/or 2 p.m.–10 p.m. The hourly base pay is $11 plus tips. Employees may be eligible to enroll in accident, critical illness, hospital indemnity, and telemedicine benefits, as well as the company’s 401(k) retirement savings plan. Eligibility depends on job classification, length of employment, and hours worked; benefits are subject to change and plan terms. Seasonal and temporary roles are not eligible for these benefits. Most work is performed outdoors for extended periods, potentially for the entire shift, with exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, comprehend simple instructions and correspondence, write simple correspondence, and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic with three-digit numbers and use American currency; understand 24-hour and military time systems and rates based on elapsed time.
Ability to sit or stand for extended periods and perform the physical activities described, including walking, running, climbing stairs, balancing, stooping, kneeling, crouching, or crawling as needed.
Ability to exert up to 100 pounds of force occasionally, 50 pounds frequently, and 20 pounds constantly to move objects.
Ability to work outdoors for extended periods and in extreme heat and cold.

Nice To Haves

Ability to operate a manual transmission is highly desirable.
Ability to perform parallel parking.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; greet guests within five feet and use their last names.
Use the salutation of the day, welcome guests, follow proper phone etiquette, and wait in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to approved locations.
Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before issuing keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
Calculate and collect revenue for vehicles when needed.