Valet Attendant – Torrance Marriott

Towne Park • Torrance, CA

17h • Onsite

About The Position

The Valet Attendant, identified in the posting as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services. The role parks and retrieves guest vehicles safely and promptly and assists with luggage and bell services during guest arrivals and departures, where applicable. The position also supports guest inquiries, directions, transportation, and other requests while following established procedures for vehicle intake, claim checks, keys, parking records, and payment.

Requirements

• High school diploma or GED.
• Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations to guests, clients, and employees.
• Ability to perform basic arithmetic with three-digit numbers and to use American money; understand 24-hour and military time systems and rates based on elapsed time.
• Ability to perform parallel parking.

Nice To Haves

• Ability to operate a manual-transmission vehicle is highly desirable.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; acknowledge and greet guests within five feet and use guests’ last names.
• Use the salutation of the day, welcome guests, follow proper phone etiquette, and remain in designated areas when not completing other tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
• Deliver messages, items, and guest amenities as requested, and shuttle guests to approved destinations.
• Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before issuing keys.
• Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
• Calculate and collect vehicle revenue when needed.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company’s 401k retirement savings plan.
• Compensation is $17 per hour plus tips, with a $1 shift differential for overnight work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED