Hotel Valet Attendant - Marriott Rivercenter/Marriott Riverwalk
About The Position
The Guest Service Associate provides attentive, friendly, and efficient hospitality services to hotel guests. The role parks and retrieves guest vehicles promptly and safely, assists with luggage and bell services when needed, and helps guests with directions, transportation, reservations, facility information, and other requests. The associate also explains parking rates and retrieval procedures, maintains accurate valet and vehicle records, and collects parking revenue when needed. The schedule depends on hotel business volumes, which will be discussed during the interview; open availability is recommended. The work is primarily outdoors and may involve extended exposure to heat, cold, and other environmental conditions. Travel of up to 5% may be required.
Requirements
- High school diploma or GED.
- Valid driver's license for the state of application, or within a commutable distance from that state, as applicable.
- One month of related experience and/or training, or an equivalent combination of education and experience.
- Knowledge of principles and processes for providing customer and personal services.
- Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
- Ability to present information effectively in one-on-one and small-group situations to guests, clients, and other employees.
- Ability to perform basic arithmetic, including calculations involving American money, and understand 24-hour/military time and rates applicable to elapsed time.
- Ability to perform parallel parking.
- Ability to meet the stated physical demands, including lifting or exerting force up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.
Nice To Haves
- Ability to operate a manual transmission is highly desirable.
Responsibilities
- Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; acknowledge and greet guests, and use guest last names during interactions.
- Welcome guests using the appropriate salutation and follow Towne Park phone etiquette; remain in designated areas when not completing tasks.
- Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
- Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
- Deliver messages, items, and guest amenities as requested, and shuttle guests to approved locations.
- Explain parking rates and vehicle retrieval procedures; issue and collect claim checks according to procedure and exchange keys appropriately.
- Complete and maintain valet ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
- Calculate and collect revenue for vehicles when needed.
Benefits
- Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
- Eligible employees may enroll in the company’s 401(k) retirement savings plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
