Hotel Valet Attendant - Residence Inn San Antonio Riverwalk

Towne Park • San Antonio, TX

1d • $10 - $12 • Onsite

About The Position

The Hotel Valet Attendant, identified in the role summary as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services. The position parks and retrieves guest vehicles safely and promptly and assists guests with luggage, including delivery and pickup during arrival and departure where applicable. The work schedule depends on hotel business volumes, with weekend availability sought (Friday through Sunday). Shift times may range from 7:00 a.m. to 3:00 p.m. or 3:00 p.m. to 11:00 p.m., depending on the candidate’s availability. The hourly base pay range is $10–$12, plus cash tips.

The role is routine and follows established practices and procedures, with specific direction and frequent checks. Work is primarily outdoors, potentially for the entire shift, and may involve extreme heat and cold. Travel of up to 5% may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• High school diploma or GED.
• Valid driver’s license for the state where applying, or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations to guests, clients, and employees.
• Ability to add and subtract three-digit numbers and multiply and divide with tens and hundreds, including using American currency.
• Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
• Ability to perform parallel parking.

Nice To Haves

• Ability to operate a manual transmission is highly desirable.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests within five feet and use guests’ last names.
• Use the salutation of the day, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
• Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the property.
• Explain parking rates and vehicle retrieval procedures to guests upon arrival.
• Issue claim checks only after receiving vehicle keys, and collect claim checks before returning keys.
• Complete and maintain vehicle ticket information, including key tag, guest folio, vehicle location, damage survey, and claim-check receipt; record the location on key tags after parking vehicles.
• Calculate and collect vehicle revenue when needed.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company’s 401(k) retirement savings plan.
• Benefits eligibility depends on job classification, length of employment, and hours worked; benefits are subject to change and may have plan or program terms. Seasonal and temporary roles are not eligible for the listed benefits.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED