Valet Attendant-(Residence Inn)

Towne Park • Philadelphia, PA

3d

About The Position

The Valet Attendant (Guest Service Associate) provides attentive, friendly, and efficient hospitality services to guests. The role includes parking and retrieving guest vehicles safely and promptly, assisting with luggage and bell services, and helping guests with directions, transportation, reservations, facility amenities, and local attractions. The attendant explains parking rates and retrieval procedures, manages claim checks and vehicle keys, maintains accurate vehicle and ticket records, and collects parking revenue when needed. The work is routine and follows established procedures and operational guidelines, with work frequently checked or verified. Most work is performed outdoors for extended periods, potentially for an entire shift, in conditions that may include extreme heat or cold. Travel of up to 5% may be required.

Requirements

• High school diploma or GED.
• Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations to guests, clients, and employees.
• Ability to perform basic arithmetic with three-digit numbers, including multiplication and division by 10s and 100s, and to use American currency.
• Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
• Ability to perform parallel parking.

Nice To Haves

• Ability to operate a manual transmission.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; greet guests promptly and use their last names during interactions.
• Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
• Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the property.
• Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
• Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags.
• Calculate and collect revenue for vehicles when needed.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and the company 401(k) retirement savings plan. Eligibility depends on job classification, length of employment, and hours worked; benefits may be subject to plan terms and change. Seasonal and temporary roles are not eligible for the listed benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED