Hotel Valet Attendant - Residence Inn San Antonio Riverwalk

Towne Park•San Antonio, TX

18h•Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to hotel guests. The role parks and retrieves guest vehicles promptly and safely and assists with luggage, including delivery, pickup, and storage as applicable. Associates also welcome guests, respond to questions, provide information about hotel amenities and nearby attractions, and explain parking rates and vehicle-retrieval procedures. The position is based at the Residence Inn San Antonio Riverwalk. Work schedules depend on hotel business volumes, with weekend availability sought (Friday through Sunday). Shift times may range from 7:00 a.m. to 3:00 p.m. or 3:00 p.m. to 11:00 p.m., depending on availability. The hourly base pay range is $10–$12 plus cash tips.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, including operations with three-digit numbers and multiplying and dividing with tens and hundreds, including using American currency.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.
Ability to meet the position’s physical demands, including extended sitting or standing, occasional running and other physical movements, and lifting or moving objects as described in the posting.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly, use their last names, and welcome them with the appropriate salutation.
Follow Towne Park phone etiquette and remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about hotel outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to approved locations.
Explain parking rates and vehicle-retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before issuing keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
Calculate and collect vehicle revenue when needed.