Hospitality Attendant | Philadelphia Residence Inn

SHANER • Philadelphia, PA

1d

About The Position

Shaner Hotels is hiring a Hospitality Attendant at the Residence Inn by Marriott Philadelphia Airport, a 121-room extended-stay hotel near Philadelphia International Airport. The position focuses on welcoming guests and supporting breakfast and lobby service while maintaining the hotel’s quality, cleanliness, safety, and security standards.

The attendant sets up, serves, maintains, and breaks down the breakfast bar; prepares and replenishes specified food items; and assists guests courteously and efficiently. The role also includes responding to guest complaints, assisting with scheduled inventories, following maintenance and cleaning schedules, and completing other duties as assigned. The schedule may vary and includes weekends and holidays.

Requirements

• At least one year of customer service experience.
• Ability to communicate satisfactorily with guests, management, and coworkers so they understand.
• Availability to work a flexible schedule, including weekends, holidays, and varied shifts.

Nice To Haves

• Previous hotel experience preferred.
• Bilingual English/Spanish is a plus.
• Knowledge of local activities and attractions appropriate for the clientele.
• Food safety certification preferred.

Responsibilities

• Welcome, greet, and interact with guests in the breakfast and lobby areas.
• Set up, serve, maintain, and break down the breakfast bar line.
• Prepare specified food items, replenish food, and assist in serving breakfast-bar items to guests courteously and efficiently according to departmental quality standards and specifications.
• Handle guest complaints and work to ensure guest satisfaction.
• Maintain quality and cleanliness standards throughout daily assignments.
• Follow house rules, safety rules, food-handling procedures, and security procedures.
• Assist with inventories as scheduled.
• Follow the maintenance program and cleaning schedule.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed