Cashier/Greeter - Holiday Inn Riverwalk - San Antonio, TX
About The Position
The Cashier/Greeter welcomes guests and processes payments and transactions according to established policies and procedures. The role involves providing courteous guest service, managing seating and waiting lists, coordinating with other departments, and supporting restaurant operations. The employee may handle complaints and special requests, process take-out or room service orders, use upselling techniques, clear and reset tables, and assist with opening tasks or other duties as assigned. The role requires basic reading, writing, and math skills, as well as cash handling or food service experience. The position may require working nights, weekends, and holidays.
Requirements
- Basic reading, writing, and math skills.
- Six months of cash handling experience or food service experience.
- Ability to carry or lift items weighing up to 50 pounds.
- Ability to handle food objects, products, and utensils.
- Ability to use a keyboard.
- Ability to bend, stoop, and kneel.
- Communication skills for interacting with guests, wait staff, cooks, and supervisors.
- Alcohol awareness certification and/or a food service permit or valid health/food handler card, as required by local or state government agency.
- Reading and writing abilities for taking orders and completing paperwork.
- Basic math skills for handling cash and credit, quantities, and variances.
Responsibilities
- Receive payments and process transactions according to established policies and procedures.
- Give correct change, balance the cash drawer at the close of the shift, complete opening and closing paperwork, and document voids on the void balance sheet.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Greet guests promptly and courteously.
- Seat guests while ensuring a balanced workload among servers, maintain an accurate waiting list as needed, and alert guests when a table is available.
- Handle guest complaints and special requests as needed.
- Process take-out orders and room service orders, answer the room service phone as needed, and practice upselling techniques.
- Clear and reset tables and assist with opening tasks, such as assigning stations to servers, as needed.
- Assist with other duties as assigned.
Benefits
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Full uniform
- Room discounts
- Training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
