Executive Housekeeper - Hilton Garden Inn San Antonio Downtown Riverwalk

Lexima•San Antonio, TX

6d•Onsite

About The Position

Hilton Garden Inn Downtown Riverwalk is seeking an experienced, positive, service-oriented, and self-motivated Executive Housekeeper. This position works closely with the hotel’s Housekeeping, Engineering, and Front Office teams and provides direct leadership and guidance to Housekeeping and Laundry colleagues. The Executive Housekeeper ensures that cleanliness, quality, and service meet brand standards across hotel facilities, guestrooms, and public areas. The role manages the Housekeeping and Laundry departments, including staffing, training, performance management, scheduling, payroll review, supplies, inventories, and project coordination. The Executive Housekeeper also maintains safety compliance, promotes a culture of care, and responds promptly to quality concerns and service requests.

Requirements

High school diploma or equivalent.
At least one year of management experience in a hotel Housekeeping department.
Basic knowledge of Microsoft Office software, including Excel, Outlook, and Word.
Knowledge of hotel, housekeeping, and hotel laundry operations.
Initiative, responsibility, flexibility, and leadership.
Ability to multitask, establish priorities, lead and direct multiple projects, and oversee day-to-day operations.
Ability to maintain organization in a changing environment.
Ability to perform basic mathematical calculations and analyze productivity and labor or operational budget metrics.
Ability to communicate clearly and professionally in English, both verbally and in writing, with coworkers, employees, owners, and management.
Ability to meet the physical requirements of the position, with reasonable accommodations where applicable.

Nice To Haves

Knowledge of the OPERA Property Management System.

Responsibilities

Maintain cleanliness throughout hotel facilities, guestrooms, and public areas, ensuring they meet applicable brand standards and cleanliness score requirements.
Manage the Housekeeping and Laundry departments, including colleague selection, training, performance reviews, and counseling.
Ensure guestrooms and public areas meet standards for comfort and aesthetics.
Adhere to OSHA, ADA, hotel, legal, and company safety policies and requirements.
Plan, coordinate, schedule, and log projects to maintain proper frequencies, rotation, and accountability.
Identify and correct facility quality assurance concerns proactively; respond to concerns and requests with urgency and take corrective action.
Purchase departmental supplies in accordance with par levels and hotel purchasing procedures.
Maintain organized department and storage areas throughout the hotel, including heart-of-house and guestroom-floor storage areas.
Complete quarterly linen inventory.
Schedule associates within established labor budgets and productivity guidelines.
Participate in hiring and onboarding, including interviewing, departmental orientation, and training.
Review and approve departmental payroll in accordance with company timekeeping standards.
Lead and mentor employees; hold one-on-one meetings with associates at least quarterly and lead monthly departmental staff meetings.
Demonstrate and maintain a culture of care throughout the department.
Ensure associates follow the Lexima handbook, policies, and procedures; counsel employees according to progressive disciplinary guidelines.
Establish and maintain open, collaborative relationships with coworkers and employees.
Ensure ongoing safety training and compliance, minimize workers’ compensation incidents, and keep safety an active departmental focus.
Perform other tasks and projects as required by management.