Front Desk (7am - 3pm) - Hilton Garden Inn Downtown San Antonio Riverwalk
About The Position
Hilton Garden Inn is seeking a Front Desk Agent to provide attentive, courteous, and efficient service to guests before arrival and throughout their stay, while helping maximize suite revenue and occupancy. The role also handles reservation and inquiry calls during the shift. The position is at the Hilton Garden Inn Downtown San Antonio Riverwalk and is scheduled from 7 a.m. to 3 p.m. The Front Desk Agent handles guest arrivals and departures, responds to guest questions and concerns, processes reservations, follows credit and rate policies, and uses the front desk computer system. The role also includes accurate cash handling, maintaining an organized front office, communicating with hotel staff by radio, completing shift checklists, and following hotel safety and emergency procedures. The job requires standing throughout the shift and may involve working weekends and holidays.
Requirements
- High school diploma or equivalent required.
- Knowledge of accounting principles.
- Experience handling cash, accounting procedures, and general administrative tasks.
- Ability to assimilate complex information from different sources and adjust it to the needs of the situation.
- Ability to anticipate, prevent, identify, and solve workplace problems.
- Ability to work effectively in stressful, high-pressure situations.
- Ability to listen to, understand, clarify, and resolve concerns raised by clients, guests, and coworkers.
- Ability to maintain composure and objectivity under pressure.
- Effective oral and written communication skills.
- Valid driver’s license.
- Fluency in English.
- Ability to stand throughout the entire shift.
- Frequently stand, walk, sit, handle or feel objects, tools, or controls, reach, climb stairs, balance, stoop, kneel, crouch, crawl, talk, and hear.
- Occasionally lift and/or move up to 25 pounds.
- Required vision abilities include close, distance, color, peripheral, and depth perception, and the ability to adjust focus.
Nice To Haves
- A degree emphasizing Hotel Management, Hospitality Management, or a related field.
- Previous hospitality experience.
Responsibilities
- Provide attentive, courteous, and efficient service to guests before arrival and throughout their stay.
- Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
- Respond attentively and efficiently to guest requests, problems, complaints, and accidents at the front desk or through reservations.
- Answer guest questions about hotel services, amenities, and the surrounding area.
- Follow Lexima and brand credit policies and compliance standards.
- Stay informed about rates, packages, special promotions, in-house groups, and closed or restricted dates.
- Collect necessary information when taking room reservations and follow rate-quoting guidelines.
- Operate relevant aspects of the front desk computer system.
- Contribute to guest satisfaction survey results and perform above average in the mystery call process.
- Complete the shift responsibility checklist and keep the front office clean and organized.
- Participate in employee meetings, events, and other management-required functions.
- Learn and follow Lexima and brand policies, hotel rules, terminology, amenities, and services.
- Understand emergency procedures and assist when necessary.
- Operate radios professionally and use proper radio etiquette when communicating with hotel staff.
- Handle cash accurately at the front desk.
- Perform other duties as requested by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
