Hilton Garden Inn Milford - Front Desk Agent

Aimbridge Hospitality•Milford, CT

About The Position

The Front Desk Agent is the face of the hotel and creates a welcoming guest experience through warm greetings, smooth check-ins, and friendly farewells. The role keeps front desk operations running smoothly by handling reservations, guest requests, and unexpected situations while providing attentive service and making each guest’s stay memorable. The position requires clear, confident communication with guests and coordination with the team, quick problem-solving, and the ability to manage multiple responsibilities, including reservations, check-ins, check-outs, and financial details. A high school diploma or equivalent is required. Hotel or related-field experience is preferred, as is familiarity with hotel management software and Microsoft Office. The hotel is located off Interstate 95, about one mile from downtown Milford. It has 120 guest rooms and suites, five meeting rooms, a lounge and restaurant, shuttle service, 24-hour business and fitness centers, and a heated indoor pool.

Requirements

High school diploma or equivalent.
Familiarity with hotel management software.
Familiarity with the Microsoft Office suite.

Nice To Haves

Experience in a hotel or related field.

Responsibilities

Welcome guests and provide friendly, high-quality service throughout their stay.
Handle guest questions and requests to help make each stay memorable.
Communicate clearly with guests and coordinate with team members.
Respond quickly to problems and resolve guest-service issues.
Manage reservations, check-ins, and check-outs.
Handle financial details and keep front desk operations organized.