Front Desk Agent | Hilton Garden Inn, Marlborough
About The Position
The Front Desk Agent anticipates guest needs and provides solutions to ensure guest satisfaction and exceed expectations while adhering to company standards of quality and professionalism. The role provides a high level of guest service and supports hotel operations by handling front desk transactions, sharing information about the property and local attractions, and collaborating with other departments as needed. The employer is hiring two agents, with either full-time or part-time availability. Weekend availability is required. Work schedule options are first and second shifts. The hourly rate is $16.50–$18.00. The position requires a high school diploma or GED and at least one year of prior guest service experience, preferably in hospitality. The role includes physical activity throughout the hotel and occasional lifting, pushing, or pulling of up to 25 pounds. Employment is at will; management may change duties at any time.
Requirements
- High school diploma or GED.
- At least 1 year of prior guest service experience, preferably in a hospitality setting.
- Excellent verbal communication skills.
- Attention to detail and a customer-focused approach.
- Ability to perform job duties in a fast-paced environment.
- Predictable and reliable attendance.
- Ability to lift, push, and pull up to 25 pounds occasionally.
- Ability to move throughout the hotel—including standing, walking, kneeling, and bending—for extended periods.
- Weekend availability.
Responsibilities
- Anticipate and respond to guests in a friendly and positive manner.
- Provide the highest level of service.
- Process check-ins and check-outs, verify billing, create reservations, and process special requests.
- Assist guests by knowing the hotel property, local attractions, and operating hours of hotel outlets and services.
- Work as a team player to meet guest needs and contribute to other departments’ efforts when necessary.
- Understand and follow the company guest service recovery program.
- Follow proper selling techniques and use strategies to maximize room revenues.
- Monitor room availability and follow restrictions, booking policies, and procedures.
- Drive sales and maximize revenue by upselling rooms and amenities.
- Follow company procedures for handling cash and processing financial transactions.
- Use equipment properly and follow cost controls to reduce expenses and waste.
- Plan, organize, and prioritize work duties to produce the required volume of work.
- Follow company general work rules, department procedures, and company policies.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
