General Manager - Hilton Garden Inn San Antonio Downtown Riverwalk

Lexima•San Antonio, TX

About The Position

Lexima is seeking an experienced, results-driven leader to serve as General Manager of the Hilton Garden Inn San Antonio Downtown Riverwalk. The General Manager manages daily hotel operations to achieve planned revenue, house profit, and RevPAR index goals while maintaining company standards for guest and colleague satisfaction, quality assurance, and asset protection. The role provides professional leadership to colleagues, guests, sales accounts, community representatives, vendors, and competitors. The General Manager is directly responsible for the housekeeping, front office, and food and beverage departments, taking a hands-on approach to customer service and guest suite cleanliness. The role also handles property purchasing and payroll submission and participates in interviewing, hiring, and disciplinary measures. The manager must be able to work a flexible schedule, as hours vary.

Requirements

Two to five years of experience as an Assistant General Manager or in another hotel management role.
Knowledge of word processing, spreadsheet, and hotel management system software applications.
Effective oral and written communication skills.
Ability to work a flexible schedule; hours for the management position will vary.

Nice To Haves

Bachelor's degree in Hotel/Restaurant Management or Business.
Previous General Manager experience.

Responsibilities

Represent the hotel professionally and knowledgeably, and maintain appropriate business attire.
Ensure compliance with brand standards and Lexima standards outlined in the Employee Handbook.
Maintain a clean, safe, and inviting environment inside and outside the property.
Develop and execute short- and long-term operating plans to meet or exceed budgeted fiscal goals.
Attend monthly property review meetings and report on hotel performance.
Maintain an operating environment that maximizes guest satisfaction and meet or exceed customer service standards as measured by brand inspections, survey reports, and social media reviews.
Build a community presence by participating in local events, associations, and community service projects.
Maximize revenue through daily coordination with the assigned brand revenue management support representative.
Perform sales duties or work with the Sales Manager to set and achieve local account and group business sales objectives.
Recruit, train, and monitor staff, and ensure appropriate staffing levels on each shift.
Create and maintain a pleasant, safe, and mutually respectful work environment; interact with and motivate staff.
Establish and maintain a comprehensive preventative maintenance program.
Manage the housekeeping, front office, and food and beverage departments, with hands-on oversight of customer service and guest suite cleanliness.
Handle property purchasing and payroll submission.
Participate in interviewing and hiring colleagues and administering disciplinary measures.