General Manager - Hilton Garden Inn Rochester

Schulte Hospitality Group•City of Rochester, NY

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented General Manager for the Hilton Garden Inn Rochester. The role leads hotel operations while supporting the company’s service culture and priorities, including hospitality, respect, authenticity, and attention to the needs of internal and external stakeholders. The General Manager oversees financial performance, staffing, guest service, events, property upkeep, vendor relationships, safety, inspections, brand standards, and regulatory compliance. The position also includes other duties as assigned to meet business objectives. SHG describes its workplace as inclusive, employee-focused, and supportive of employee development and career growth.

Requirements

Ability to communicate effectively verbally and in writing.
Demonstrated ability to lead a team.
Excellent attention to detail.
Financial savvy.
Proficiency in Microsoft Office products.
Ability to work in a fast-paced environment and multitask.

Responsibilities

Manage budgets and financial plans and control expenditures.
Maintain statistical and financial records.
Set and achieve sales and profit targets.
Recruit, train, and monitor staff.
Plan work schedules for individuals and teams.
Respond appropriately to and resolve guest concerns.
Address problems and troubleshoot.
Ensure events and conferences run smoothly.
Preserve hotel assets, including supervising maintenance, supplies, renovations, and furnishings.
Maintain relationships with contractors, vendors, and suppliers.
Ensure a safe and secure environment for guests and associates.
Conduct appropriate property inspections as identified by the organization and brand.
Ensure the property meets brand guidelines, service expectations, and standards.
Ensure compliance with licensing laws, health and safety requirements, and other statutory regulations.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay, allowing associates to get paid daily for work performed.
Free telemedicine and virtual mental health care access for all associates starting on day one.
Multiple health insurance and life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates under the company’s PTO policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.