Catering Sales Manager - Hilton Garden Inn - Phoenix

CSM Corporation•Phoenix, AZ

9h•$63,000 - $73,000

About The Position

The Catering Sales Manager generates new business and maintains existing clients and corporate accounts, using sales skills to drive revenue, maximize profit, and ensure quality. The role is responsible for catering and group-room revenue, meeting-room rentals, event detailing, pricing and business mix, client satisfaction, operational coordination, training, and compliance with company and hotel standards. The manager uses market knowledge and sales systems to identify, forecast, document, and communicate business opportunities and performance, while managing expenses and company assets within budget guidelines.

Requirements

At least 3 years of catering and special events experience.
Detail-oriented, with the ability to communicate well with all levels within and outside the organization.
Ability to problem-solve with employees and clients.
Ability to manage multiple priorities in a fast-paced environment.
Valid driver’s license.
High school diploma or GED.
Ability to lift, push, and pull up to 20 pounds occasionally.

Nice To Haves

College degree or equivalent experience.
Membership in catering and event organizations such as NACE and/or MPI.
Delphi experience.

Responsibilities

Meet catering revenue, group rooms revenue, and meeting room rental goals through proactive sales calls and sales of food, beverage, room rental, and audio-visual services.
Detail events and pursue up-selling opportunities to maximize revenue.
Develop and maintain client relationships through community involvement, local visitors’ bureaus, wedding organizations, charity events, and client database cultivation.
Advise on changes to hotel operations based on sales and guest comments.
Develop and deliver account strategy in support of overall hotel performance.
Manage revenue using market data and knowledge to secure business that maximizes hotel profitability.
Work on pricing and mix of business, and understand market fluctuations and trends.
Use sales tools and systems to identify, report, forecast, and communicate sales data accurately.
Document information daily in Delphi or CI/TY to maintain sales-data integrity.
Use sales tools, reader boards, and other market intelligence to drive business.
Manage rooms and catering expenses to maximize hotel profitability; follow CSM procurement guidelines and exercise good business judgment.
Manage and maintain company assets within budget guidelines and prolong the life of company resources.
Ensure client satisfaction by meeting hotel service standards and responding to client needs in a timely manner.
Communicate client needs effectively from sales to the appropriate operational departments.
Resolve client complaints and concerns courteously and focus on service recovery when applicable.
Work alongside staff to train and model appropriate guest service standards.
Use available resources and follow CSM training policies; ensure required CSM, brand, and department training is completed.
Implement training philosophies and processes.
Conduct routine inspections of hotel operations to maintain CSM, brand, and applicable local, state, and federal standards.
Maintain a clean and safe work environment and follow CSM procedures for guest and employee incidents.
Manage personal workload effectively.
Demonstrate clear written and verbal communication and promote collaboration and a positive, professional work environment.
Attend daily, weekly, and/or monthly department and hotel meetings to support communication and proactive planning.
Adhere to all CSM Standard Operating Procedures.