Catering Sales Manager - Hilton Garden Inn - Phoenix

CSM Careers•Phoenix, AZ

17h•Onsite

About The Position

The Catering Sales Manager generates new business and maintains existing clients and corporate accounts to drive revenue, maximize profit, and ensure quality. The role meets catering revenue, group rooms revenue, and meeting room rental goals through proactive sales of food, beverage, room rental, and audio-visual services. It also details events and pursues upselling opportunities to maximize revenue. The manager develops account strategies and client relationships through community involvement, local visitor bureaus, wedding organizations, charity events, and client database cultivation. The position uses market data and knowledge to select appropriate business, guide pricing and business mix, understand market trends, and support hotel profitability. It also uses sales systems to identify, report, forecast, and communicate sales data, documenting information in Delphi or CI/TY daily. The role manages rooms and catering expenses, follows procurement guidelines, and maintains company assets within budget. It is accountable for client satisfaction, clear communication of client needs to operational departments, timely resolution of complaints, and service recovery. The manager models and supports guest-service standards, training, regulatory compliance, and a clean and safe work environment. Additional expectations include effective workload management, clear communication, collaboration, attendance at department and hotel meetings, and adherence to company standard operating procedures.

Requirements

At least 3 years of catering and special events experience.
Detail oriented.
Able to communicate effectively with people at all levels inside and outside the organization.
Able to problem-solve with employees and clients.
Able to manage multiple priorities in a fast-paced environment.
Valid driver’s license.
High school diploma or GED.
Ability to lift, push, and pull up to 20 pounds occasionally.

Nice To Haves

College degree or equivalent experience.
Membership in catering and event organizations such as NACE and/or MPI.
Delphi experience.

Responsibilities

Generate new business and maintain existing clients and corporate accounts.
Meet catering revenue, group rooms revenue, and meeting room rental goals through proactive sales of food, beverage, room rental, and audio-visual services.
Detail events and pursue upselling opportunities to maximize revenue potential.
Build client relationships and develop business through community involvement, visitor bureaus, wedding organizations, charity events, and client database cultivation.
Develop and deliver account strategies relating to overall hotel performance.
Use market data and knowledge to select appropriate business, manage pricing and business mix, and maximize hotel profitability.
Use sales tools and systems to identify, report, forecast, and communicate sales data; document information in Delphi or CI/TY daily.
Use sales tools, reader boards, and other market intelligence to drive business.
Manage rooms and catering expenses, follow procurement guidelines, and maintain company assets within budget.
Ensure client satisfaction by meeting hotel service standards and responding to client needs in a timely manner.
Communicate client needs from sales to appropriate operational departments.
Resolve client complaints courteously and focus on service recovery when applicable.
Work alongside staff to train and model appropriate guest-service standards.
Use available resources, follow training policies, and ensure required company, brand, and department training is completed.
Implement training philosophies and processes.
Conduct routine inspections of hotel operations to maintain company, brand, and regulatory standards.
Maintain a clean and safe work environment and follow procedures for guest and employee incidents.
Manage personal workload effectively, communicate clearly, and promote a collaborative and professional work environment.
Attend department and hotel meetings to support communication and proactive planning.
Adhere to all company standard operating procedures.