Hotel Valet Attendant - Marriott Rivercenter/Marriott Riverwalk

Towne Park • San Antonio, TX

2d

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to hotel guests. The role parks and retrieves guest vehicles promptly and safely and assists with luggage services, including delivery and pickup where applicable. Associates also help guests with directions, transportation, reservations, facility information, and other inquiries, while handling valet tickets, vehicle records, parking charges, and claim checks according to established procedures.

The work schedule depends on hotel business volumes, which will be discussed during the interview. Open availability is recommended. The position is primarily outdoors, potentially for the full shift, and may involve exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

• High school diploma or GED.
• A valid driver’s license for the state of application or within a commutable distance, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; understand simple instructions, correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
• Ability to perform basic arithmetic involving three-digit numbers and American currency, understand 24-hour and military time, and understand rates based on elapsed time.
• Ability to meet the physical demands of the role, including standing or sitting for extended periods, walking, running, climbing stairs, and lifting or moving objects with exertion up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.

Nice To Haves

• Ability to operate a manual transmission is highly desirable.
• Business casual attire is recommended for the interview.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests within five feet and use guest last names during interactions.
• Use the salutation of the day, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing other tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and nearby attractions.
• Deliver messages, items, and guest amenities as requested, and shuttle guests to location-approved destinations.
• Explain parking rates and vehicle retrieval procedures to guests upon arrival.
• Issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
• Complete and maintain valet ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
• Calculate and collect revenue for vehicles when needed.

Benefits

• Employees may be eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Employees may be eligible to enroll in the company’s 401(k) retirement savings plan.
• Eligibility depends on job classification, length of employment, and hours worked; benefits are subject to change and plan or program terms. Seasonal and temporary roles are not eligible for the listed benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED