Lead Valet Attendant - Charlotte Marriott City Center

Towne Park•Charlotte, NC

1d•$16 - $20•Onsite

About The Position

The Lead Valet Attendant orchestrates the hotel guest service experience and works alongside coworkers to meet or exceed the site’s service standards. Under the direction of the Account Manager, the role includes coordination and administrative duties, troubleshooting, and providing guidance when the manager is not on-site. The position is not a management role, but may involve handling critical issues and making judgment calls when expediency is important. For non-urgent issues, the attendant reports facts to the manager and seeks direction. The role provides valet, bell, and guest assistance services; leads coworkers by example; and helps coordinate routine operations. It also involves vehicle and revenue documentation, shift reporting, and maintaining the security and confidentiality of guest information. Most work is performed outdoors, sometimes for the entire shift, in conditions that may include extreme heat or cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
At least 18 years of age and able to pass a criminal background check, motor vehicle record check, and drug screen.
Complete the Wheelchair Safety Training course provided by Towne Park.
Six months of related experience and/or training, or an equivalent combination of education and experience.
Maintain a valid driver’s license and clean driving record.
Able to drive a manual-transmission vehicle.
Able to speak, read, and write Standard English and understand simple instructions, correspondence, and memos.
Able to write simple correspondence and present information effectively in one-on-one and small-group situations.
Able to reason and carry out instructions provided in written, oral, or diagram form.
Able to add, subtract, multiply, and divide using American currency; understand 24-hour and military time; and understand rates applicable to elapsed time.
Able to meet the role’s physical demands, including extended sitting or standing, walking, running, handling objects or controls, reaching, climbing stairs, balancing, and stooping, kneeling, crouching, or crawling.
Able to exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and up to 20 pounds constantly to move objects.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, client staff, and coworkers; greet guests within 30 seconds and deliver the site’s expected hospitality standards.
Open vehicle and hotel doors; check in arriving guests and explain parking and retrieval procedures.
Park and retrieve vehicles slowly and cautiously, and handle guest complaints and difficult situations calmly and accurately.
Use proper phone etiquette, remain in appropriate guest-service areas when not assisting guests, and provide bell services, including delivering and picking up items from guest rooms.
Assist guests with directions, taxis, reservations, and other inquiries; maintain detailed knowledge of the facility, its outlets, meeting rooms, amenities, nearby attractions, and parking rates.
Promote teamwork and lead coworkers in delivering guest service; assign routine roles and, at the Account Manager’s direction, assign non-routine roles or reduce staffing when business conditions require.
Issue claim checks after receiving vehicle keys and collect claim checks before returning keys; accurately document vehicle and ticket information, damage surveys, and claim-check receipts.
Secure vehicle keys on a belt clip or in a locked key box.
Ensure staff do not provide lift services to hotel or hospital guests, and instead offer a hand for assistance; check wheelchairs for safe operation before use and clean them after use.
Protect guest confidentiality in accordance with HIPAA requirements and safeguard customer financial and identifying information.
Assist the Account Manager with work schedules and notify associates of schedule changes or openings when requested.
Identify and collect revenue for vehicles; complete cash-drop documentation, shift reports, and other paperwork accurately; reconcile revenue and tickets at the end of each shift.