Overnight Valet Attendant - Charlotte Marriott City Center

Towne Park • Charlotte, NC

6d • Onsite

About The Position

The Overnight Valet Attendant, described in the posting as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services. The role parks and retrieves guest vehicles safely and promptly, assists with luggage and bell services, and helps guests with directions, transportation, reservations, facility information, and other requests. The attendant explains parking rates and retrieval procedures, manages claim checks and vehicle keys, maintains accurate vehicle and ticket records, and collects parking revenue when needed. The role follows established procedures and receives specific directions, with work checked frequently.

The position is based at the Charlotte Marriott City Center and has an overnight schedule. Part-time and full-time schedules are available. Compensation is $9 per hour in base pay, plus a $6-per-hour overnight shift differential and tips. Travel of up to 5% may be required. Most work is outdoors for extended periods, potentially for the entire shift, and may involve exposure to extreme heat and cold.

Requirements

• High school diploma or GED.
• Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations to guests, clients, and employees.
• Ability to perform basic arithmetic, including operations with American money; understand 24-hour and military time; and understand rates based on elapsed time.
• Ability to perform parallel parking.
• Ability to meet the stated physical demands, including extended periods of sitting or standing, movement and reaching, and lifting or exerting force as described in the posting.

Nice To Haves

• Ability to operate a manual transmission is highly desirable.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests within five feet and use guests’ last names.
• Use the appropriate daily salutation, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; and open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
• Deliver messages, items, or guest amenities as requested and shuttle guests to approved locations.
• Explain parking rates and retrieval procedures upon arrival; issue claim checks after receiving vehicle keys and collect claim checks before issuing keys.
• Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
• Calculate and collect parking revenue when needed.

Benefits

• Employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Employees may enroll in the company’s 401(k) retirement savings plan.
• Benefit eligibility depends on job classification, length of employment, and hours worked; benefits may be subject to plan or program terms, and seasonal and temporary roles are not eligible for the benefits described.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED