Overnight Valet Attendant - Coronado Island Marriott

Towne Park•San Diego, CA

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles safely and promptly and assists with luggage, including delivery, pickup, and storage where applicable. The position works overnight shifts from 11 p.m. to 7 a.m. The hourly base pay range is $19 per hour, plus $4–$10 per hour in tips. Compensation may depend on job-related skills, experience, education or training, and location.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; understand simple instructions, short correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and other employees.
Ability to perform basic arithmetic, including calculations using American currency; understand 24-hour and military time systems; and understand rates applicable to elapsed time.
Ability to perform parallel parking.
Ability to talk or hear; sit or stand for extended periods; and, as needed, run, walk, handle or feel objects, tools, or controls, reach, climb stairs, balance, stoop, kneel, crouch, or crawl.
Vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Ability to exert up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly to move objects.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; greet guests within five feet and use their last names.
Use the salutation of the day, welcome guests, follow Towne Park phone etiquette, and wait in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions; deliver requested messages, items, or guest amenities; shuttle guests to approved locations.
Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
Calculate and collect revenue for vehicles when needed.