Hotel Valet Attendant - JW Marriott Marquis Miami

Towne Park • Miami, FL

6d • Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role involves safely parking and retrieving guest vehicles, assisting with luggage and bell services when needed, and supporting guests during arrival and departure. The associate also answers questions, provides directions and information about hotel facilities and nearby attractions, delivers requested items, and may shuttle guests to approved locations.

The position requires explaining parking rates and vehicle retrieval procedures, managing claim checks and vehicle keys, maintaining accurate valet and vehicle records, and collecting payment when needed. Work is performed primarily outdoors for extended periods, including exposure to heat and cold. Travel of up to 5% may be required.

Requirements

• High school diploma or GED.
• Valid driver’s license and clean driving record.
• At least 18 years of age.
• Ability to pass a criminal background check and drug screen.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence and present information effectively in one-on-one and small-group situations.
• Ability to perform basic arithmetic with three-digit numbers, including calculations using American money.
• Ability to understand 24-hour and military time systems and rates based on elapsed time.
• Ability to perform parallel parking.
• Ability to meet the stated physical demands, including lifting or moving objects with exertion of up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.

Nice To Haves

• Ability to operate a manual transmission.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests, use their last names, and welcome them using the salutation of the day.
• Follow Towne Park phone etiquette and remain in designated areas when not completing tasks.
• Park and retrieve vehicles slowly and cautiously.
• Assist guests with bell services and luggage storage, and open vehicle and hotel doors.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about hotel outlets, meeting rooms, amenities, and local attractions.
• Deliver messages, items, and guest amenities as requested, and shuttle guests to approved locations.
• Explain parking rates and vehicle retrieval procedures to guests.
• Issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
• Complete and maintain valet ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts.
• Record the vehicle location on key tags after parking and calculate and collect revenue when needed.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company’s 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED