Sr. Technical Lead, Audio Visual - Miami Marriott Biscayne Bay
About The Position
The Sr. Technical Lead is a mid-tier technical operator focused on small general sessions or assisting with larger general sessions. The role bridges technical lead and technical specialist and reports to an Operations Manager, Director of Operations, or DET. It ensures events are executed through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment; troubleshooting; customer service; event supervision; staff development; and equipment maintenance. Work may take place at hotels, convention centers, event venues, and warehouses, and may involve multiple hotel locations.
Requirements
- At least 2 years of field experience in the specialty area.
- Ability to interact professionally and effectively with a diverse workforce, customer base, and senior-level management.
- Strong customer, client, and coworker interface experience and abilities.
- Ability to lift 50 lbs.
- External applicants must validate and complete all training and certifications required for the position within 60 days of the start date.
- Internal applicants must meet or complete training and certification requirements for their current position and the position they are applying for.
- A valid driver's license is required for team members who may operate company vehicles; additional DOT requirements may apply.
Nice To Haves
- Bachelor’s degree preferred.
- 2–3 years of customer service or hospitality experience preferred.
Responsibilities
- Set up, operate, and break down advanced audiovisual equipment accurately and on time to ensure successful event execution.
- Troubleshoot technical issues and resolve problems quickly.
- Comply with company security and safety measures and protect equipment from theft or damage while in use.
- Provide excellent service and seek to exceed the expectations and needs of internal and external customers.
- Maintain positive client relationships through effective communication.
- Collaborate with internal teams on event solutions before and during events to support customer satisfaction.
- Foster the hotel/client relationship.
- Encourage the development of technical and leadership skills in other employees.
- Mentor and coach technical, sales, and operations team members to develop technical skills as needed.
- Perform advanced pre-event, during-event, and post-event work with operations team members.
- Supervise and direct other technicians during events.
- Assist with equipment security, storage, transportation, and maintenance.
- Perform equipment inventory and forecast equipment needs.
- Adhere to Encore appearance guidelines for hotels, venues, warehouses, and travel.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
