Seasonal Event Technician, Audio Visual -JW Marriott Marquis Miami

Encore Global•Miami, FL

5d•Onsite

About The Position

A Seasonal Event Technician is responsible for setting up, operating, and breaking down basic or small-scale audiovisual systems in a hospitality environment while ensuring customer satisfaction. The role supports events at the JW Marriott Marquis Miami and reports to an Operations Manager, Operations Director, or Director, Event Technology. This is a seasonal, full-time position with an anticipated end date of May 2027. It includes full-time benefits, overtime, and hands-on training to support career growth and advancement. Depending on business needs and individual performance, the employee may be eligible to reapply for future opportunities. The technician meets with guests, monitors events, and ensures equipment is working properly. The role includes troubleshooting equipment and software issues, working with staff and outside vendors, completing system entries and paperwork, using equipment sheets for setup and strike, assisting with invoices, and using floor up-selling techniques. Work is performed in a hotel or convention center, may involve multiple hotel locations, and includes irregular hours and on-call status. Training and certifications required for the position must be completed according to the requirements for external or internal applicants.

Requirements

High school diploma required.
Must be able to lift 50 lbs.
External applicants must meet, validate, and complete all training and certifications required for the position within 60 days of the start date.
Internal applicants must meet training and certification requirements established by Encore’s Global Learning Training Program for their current position and the position they are applying to.
A valid driver’s license is required for team members who may operate company vehicles.
Additional DOT requirements may apply.

Nice To Haves

Associate’s degree preferred.
One year of customer service or hospitality experience preferred.
One year of audiovisual experience or equivalent experience in an educational environment preferred.

Responsibilities

Set up, operate, and break down basic audiovisual equipment accurately and on time.
Ensure events are executed smoothly and customer needs are met.
Communicate effectively with clients and maintain positive client relationships.
Meet with guests onsite to confirm their needs and verify equipment setup and operation.
Monitor events and check in with customers throughout the day.
Troubleshoot equipment and software issues and respond to changes professionally and promptly.
Follow company processes and procedures and complete system entries and paperwork accurately.
Use equipment sheets to determine equipment scheduled for setup and strike.
Coordinate with other staff and outside vendors regarding equipment.
Use floor up-selling techniques to increase revenue.
Work with clients to finalize invoices.
Complete order entries in Navigator as needed.
Complete required training and certifications within the applicable timelines.