Event Sr. Technical Lead, Audio Visual - Marriott Long Beach Downtown

Encore Global•Long Beach, CA

7d•Onsite

About The Position

The Sr. Technical Lead is a mid-tier technical operator who focuses on small general sessions and assists with larger general sessions. The role serves as a bridge between technical lead and technical specialist and reports to an Operations Manager, Director of Operations, or DET. The position supports event setup, operation, and breakdown; resolves technical issues; provides customer service; mentors team members; supervises technicians during events; and assists with equipment security, storage, transportation, maintenance, inventory, and forecasting. Work may take place in hotels, convention centers, event venues, and warehouses, and may involve multiple hotel locations. Working conditions include exposure to outdoor temperatures, dirt, sand, or dust; varying noise levels; high-end audiovisual equipment and electrical components; and heights accessed by lifts and ladders. Schedules may include irregular hours and on-call work during days, evenings, weekends, and holidays. Team members must follow applicable appearance guidelines.

Requirements

At least 2 years of field experience in the specialty area.
Ability to interact professionally and effectively with a diverse workforce, customer base, and senior-level management.
Strong customer, client, and coworker interface experience and abilities.
Ability to lift 50 lbs.
External applicants must meet, validate, and complete all training and certifications required for the position within 60 days of the start date.
Internal applicants must meet and complete the training and certification requirements determined by Encore’s Global Learning Training Program for their current position and the position they are applying to.
A valid driver’s license is required for team members in positions that may operate company vehicles; additional DOT requirements may apply.

Nice To Haves

Bachelor’s degree.
2–3 years of customer service or hospitality experience.

Responsibilities

Set up, operate, and break down advanced audiovisual equipment accurately and on time to ensure events are flawlessly executed.
Troubleshoot technical issues and resolve problems quickly as they arise.
Comply with company security and safety measures and keep equipment secure from theft or damage while in use.
Provide excellent service and strive to exceed the expectations and needs of internal and external customers.
Maintain positive client relationships through effective communication.
Collaborate with internal teams on event solutions before and during events to support customer satisfaction.
Understand and foster the hotel/client relationship.
Encourage the development of technical and leadership skills in other employees.
Mentor and coach technical, sales, and operations team members to develop technical skills as needed.
Perform advanced pre-event, during-event, and post-event work with operations team members.
Supervise and direct other technicians during events.
Assist the team with equipment security, storage, transportation, and maintenance.
Perform equipment inventory and forecast equipment needs.