Event Technical Lead, Audio Visual- Westin Kierland

Encore Global•Scottsdale, AZ

9d•Onsite

About The Position

The Event Technical Lead is responsible for intermediate-level setup and operation of small- to large-scale audiovisual systems in a hospitality environment while ensuring customer satisfaction. The role reports to an Operations Manager, Operations Director, or Director of Event Technology. The Technical Lead operates and troubleshoots audiovisual equipment, supports clients throughout events, mentors other technicians, follows company processes, and coordinates equipment and invoicing. Work may take place in hotels, convention centers, event venues, and warehouses, and may involve multiple hotel locations.

Requirements

High school diploma required.
2–3+ years of audio-visual experience required.
Must be able to lift 50 lbs.
External applicants must complete all required training and certifications within 60 days of the start date.
Internal applicants must meet training and certification requirements determined by Encore’s Global Learning Training Program for their current and prospective positions.
A valid driver’s license is required for team members in positions that may operate Company vehicles.
Additional DOT requirements may apply.
Must be able to meet the stated physical demands of the role, with reasonable accommodations where applicable.
Work may include irregular hours and on-call status, including days, evenings, weekends, and holidays.

Nice To Haves

Associate’s degree preferred.
2–3+ years of customer service or hospitality experience preferred.

Responsibilities

Set up, operate, and break down intermediate audiovisual equipment accurately and on time.
Troubleshoot technical issues and resolve equipment or software problems quickly.
Follow company security and safety measures and protect equipment from theft or damage.
Provide excellent service to internal and external customers and seek to exceed their expectations.
Lead, mentor, and coach other technicians on Encore’s Delivering World Class Service philosophy.
Maintain positive client relationships through effective communication.
Meet with guests on site to confirm their needs are met and equipment is functioning properly.
Monitor events and check in with customers throughout the day.
Understand and foster the hotel/client relationship.
Anticipate equipment challenges and respond to changes in a timely and professional manner.
Follow company processes and procedures and complete system entries and paperwork accurately.
Use equipment sheets to identify equipment scheduled for setup and strike.
Coordinate with other staff and outside vendors regarding equipment.
Use floor up-selling techniques to increase revenue.
Work with clients to finalize invoices.
Use Encore systems and applications as needed.
Adhere to Encore appearance guidelines for the applicable hotel, venue, or warehouse environment.