Event Sr Technical Lead Audio Visual - InterContinental Downtown Los Angeles

Encore Global•Los Angeles, CA

14h

About The Position

The Sr. Technical Lead is a mid-tier technical operator focused on small general sessions or assisting with larger general sessions. The role bridges technical lead and technical specialist and reports to an Operations Manager, Director of Operations, or DET. It ensures events are executed through timely setup, operation, and breakdown of audiovisual equipment; resolves technical issues; provides customer service; supports employee development; supervises technicians; and helps secure, maintain, inventory, and forecast equipment needs. Work takes place at hotels, convention centers, event venues, and warehouses. Conditions can range from moderately quiet to noisy, with exposure to outdoor temperatures, dirt, sand, or dust. The work may involve high-end audiovisual equipment and electrical components, and exposure to heights using lifts and ladders. Team members may work at multiple hotel locations and must follow applicable appearance guidelines. Hours may be irregular and include on-call status, days, evenings, weekends, and holidays.

Requirements

At least 2 years of field experience in the specialty area.
Ability to interact professionally and effectively with a diverse workforce, customer base, and senior-level management.
Strong customer, client, and coworker interface experience and abilities.
Ability to lift 50 lbs.
External applicants must meet, validate, and complete all training and certifications required for the position within 60 days of the start date.
Internal applicants must meet or complete training and certification requirements determined by Encore’s Global Learning Training Program for their current and prospective positions.
A valid driver’s license is required for team members in positions that may operate company vehicles; additional DOT requirements may apply.
Ability to meet the physical demands described in the posting, with reasonable accommodations where applicable.

Nice To Haves

Bachelor’s degree.
2–3 years of customer service or hospitality experience.

Responsibilities

Set up, operate, and break down advanced audiovisual equipment accurately and on time to ensure successful event execution.
Troubleshoot technical issues and resolve problems quickly.
Follow company security and safety measures and protect equipment from theft or damage while in use.
Provide excellent service and work to exceed the expectations and needs of internal and external customers.
Maintain positive client relationships through effective communication.
Collaborate with internal teams before and during events to develop solutions and support customer satisfaction.
Foster the hotel-client relationship.
Encourage the development of technical and leadership skills in other employees.
Mentor and coach technical, sales, and operations team members to develop technical skills as needed.
Perform advanced pre-event, during-event, and post-event work with operations team members.
Supervise and direct technicians during events.
Assist with equipment security, storage, transportation, and maintenance.
Perform equipment inventory and forecast equipment needs.