Housekeeping Supervisor - InterContinental Los Angeles Downtown

IHG•Los Angeles, CA

12h•$27 - $34•Onsite

About The Position

The Housekeeping Supervisor oversees and inspects assigned room and/or public area attendants to ensure quality standards and guest service objectives are met. The role typically provides a third layer of supervision in a large hotel housekeeping department, or assists the Executive Housekeeper at a smaller property. Primary duties include inspecting guest rooms, suites, and public areas and directing employees on corrective action. The supervisor supports staffing coverage, training, performance management, housekeeping supplies and equipment, expense control, guest issue resolution, and coordination with other departments. The role may also perform housekeeping tasks, participate in deep-cleaning projects, and carry out other assigned duties. This is a non-exempt position subject to overtime in accordance with applicable regulations.

Requirements

High school diploma or equivalent.
1–2 years of housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training or experience.
Fluent English.
Ability to carry or lift items weighing up to 50 pounds and push or pull approximately 200 pounds.
Ability to frequently stand and move about the facility; handle objects and equipment; and bend, stoop, and kneel.
Communication skills for frequent interactions with guests and employees.
Reading and writing abilities for compiling departmental records, logs, and paperwork.
Basic mathematical skills.

Responsibilities

Assist with scheduling and room assignments to ensure proper coverage.
Monitor employee performance, recommend disciplinary action in accordance with company policies, and alert management to potentially serious issues.
Ensure staff are properly trained and have the tools and equipment needed to perform their duties.
Inspect assigned areas, including guest rooms, suites, furnishings, equipment, linens, and public areas, for cleanliness, condition, and guest-satisfaction standards; identify deficiencies and instruct employees on corrective actions, providing retraining as needed.
Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
Respond to guest complaints and special requests and ensure corrective action is taken to achieve guest satisfaction.
Control expenses and minimize waste in housekeeping areas.
Complete paperwork and closing duties, including supply requisitions, maintenance request forms, and log-book updates.
Promote teamwork and quality service through daily communication and coordination with other departments.
May perform housekeeping duties, including making beds, vacuuming, and cleaning guest rooms.
Report, turn in, and/or log lost-and-found items according to established procedures.
May assist with deep-cleaning projects.
May perform other duties as assigned.