General Manager, Marriott Minneapolis City Center

Marriott • Minneapolis, MN

10d • $221,000 - $291,000

About The Position

The General Manager is the property’s primary strategic business leader, responsible for all aspects of operations, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation, and delivering returns to Marriott International and property ownership. The role ensures the Marriott brand service strategy and initiatives are implemented to meet or exceed guest expectations, increase profit, and grow market share. The General Manager holds the property leadership team accountable for executing strategy and supports their professional development.

The position leverages Marriott International sales engines and initiates proactive sales activities to generate demand. It aligns Marriott and owner objectives, builds owner loyalty through communication and results, and develops relationships with local officials, businesses, and customers. The General Manager represents Marriott Hotels & Resorts and JW brand values through leadership actions.

The role develops and executes business plans, sales and revenue strategies, and talent-development initiatives; analyzes property, market, financial, employee, and guest information; maintains owner and community relations; and ensures compliance with legal, safety, operations, labor, and Marriott brand standards.

Requirements

• A two-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or a related major, plus 8 years of experience in management operations, sales and marketing, finance and accounting, or a related professional area; or
• A four-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or a related major, plus 6 years of experience in management operations, sales and marketing, finance and accounting, or a related professional area.

Nice To Haves

• General Manager experience in a limited- or full-service property.
• Ability and willingness to work flexible hours, including weekends, holidays, and late nights.
• Property industry experience demonstrating progressive career growth and a pattern of exceptional performance.

Responsibilities

• Develop business plans that maximize customer satisfaction, profitability, and market share, align with Marriott brand strategies, and translate global strategy into property-level execution.
• Execute business plans, hold the property leadership team accountable for results, assess strategy effectiveness, and pursue improvements to guest satisfaction and profitability.
• Work with Sales and Marketing to develop revenue-generating strategies, identify and pursue business leads, align sales activity with brand strategy, and leverage Marriott demand engines.
• Build a cohesive, high-performing Executive Committee; coach leaders; create employee learning and development opportunities; establish development and succession plans; support staffing; and strengthen work processes and teamwork.
• Champion the brand and communicate property and brand goals to employees, leaders, and owners; model strong work ethic and service delivery; and motivate the team toward operational excellence.
• Review and analyze market share, financial performance, inventory, employee engagement, and customer satisfaction data to address market conditions, meet budget and profit goals, identify improvement opportunities, and inform business plans.
• Promote fair and respectful employee relations, open communication, employee recognition, appropriate pay and benefits, and engagement in coordination with Human Resources.
• Develop pricing and revenue strategies with Revenue Management; forecast demand; improve occupancy, RevPAR, and market share; monitor competitors; and control labor and capital expenses.
• Maintain ongoing communication with property owners, provide analysis of property performance, balance owner and brand interests, and promote ideas to improve service and profitability.
• Engage with guests and customers to collect feedback, recognize strong employee performance, address service failures, anticipate the needs of large groups and high-profile guests, promote the property in the market, and build community alliances.
• Verify compliance with legal, safety, operational, labor, and Marriott brand standards; conduct quality assurance audits and property walk-throughs; and ensure employees are trained and perform to standards.

Benefits

• The company offers a range of benefits designed to support employees and their families, wellbeing, career development, and personal interests. Eligibility and options may vary by employment status, position, and location; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive