Audio Visual Technician I

Versatech, Inc.•Silver Spring, MD

3d•$41,000 - $52,500•Onsite

About The Position

The Audiovisual Technician I is an on-site, customer-facing member of VersaTech’s AV Collaboration & Meeting Support Services team. The role keeps conference rooms and collaboration spaces ready, sets up and launches in-person, hybrid, and virtual meetings, and provides prompt, friendly assistance when technical issues arise. Working within established procedures, the technician performs first-level troubleshooting and escalates issues that cannot be resolved. This position is the first step on VersaTech’s AV career path to AV2 and Meeting Production Specialist. VersaTech describes its AV service standard as customer service first. Technicians support meetings for customers at every level, from administrative staff to senior executives, and are expected to be friendly, patient, attentive, calm, and technically capable. The position supports customers whose contracts may require a government background investigation or security clearance; employment and assignment depend on a favorable investigation, and continued eligibility is a condition of employment.

Requirements

High school diploma or equivalent required.
1–3 years of experience in AV technology, meeting support, IT help desk, or a related field.
Working knowledge of most of the following: displays and projectors, audio mixers and DSPs, microphones, PTZ cameras, Cisco and Poly video conferencing systems, touch-panel control systems, and AV networking basics.
Familiarity with Microsoft Teams and Zoom meetings.
Audio Visual Technician (AVT) certification, or willingness to obtain it, required.
Must be able to obtain and maintain the security clearance required by the assigned contract, such as Public Trust; continued eligibility is a condition of employment.
Professional, positive attitude in a fast-paced, sometimes high-pressure environment.
Ability to lift and carry up to 35 pounds.
Ability to stand, walk, push, pull, squat, bend, and reach throughout the shift.
Ability to move equipment and furniture using carts, dollies, and hand trucks, and to move between rooms, floors, and buildings across a campus or multi-site environment.

Nice To Haves

Associate degree preferred.
Candidates with an active security clearance are preferred.

Responsibilities

Open assigned conference rooms and meeting spaces each morning; power up and test displays, control panels, audio, cameras, and presentation connectivity.
Check unoccupied rooms throughout the day, straighten equipment and furniture, confirm systems work, and report deficiencies.
Close rooms at the end of the day, restore standard configurations, shut down equipment as required, and log open issues.
Prepare rooms for scheduled meetings by arranging furniture, setting microphones and displays, loading presentations, and setting PTZ camera presets.
Start and configure room-based Microsoft Teams, Zoom, and other approved platforms; verify audio, video, and content sharing.
Assist organizers and presenters at meeting start-up, including admitting remote attendees, managing waiting rooms, and assigning presenter privileges as directed.
Stay until meetings are running, then return to the help desk or assigned area and respond promptly to support calls.
Reset rooms after meetings for the next user.
Perform first-level troubleshooting on displays, projectors, audio, microphones, cameras, control panels, and collaboration software.
Escalate unresolved or recurring problems to the AV2, MPS, or Operations Manager, noting clearly what was tried.
Document issues and actions in the ticketing system or operations log.
Provide courteous, professional service to meeting organizers, presenters, and attendees.
Clarify meeting needs with customers and event coordinators.
Maintain reports, logs, and equipment inventory as assigned.
Keep equipment clean, organized, and stored correctly.
Show customers how to use room systems for basic meetings.