Audio Visual Technician I

VersaTech•Silver Spring, MD

2d•Onsite

About The Position

The Audiovisual Technician I is an entry-level member of VersaTech’s AV Collaboration & Meeting Support Services team. The role keeps conference rooms and collaboration spaces ready, sets up and launches in-person, hybrid, and virtual meetings, and provides timely, friendly customer support. Working within established procedures, the technician performs first-level troubleshooting and escalates issues they cannot resolve. This is an on-site role with frequent customer interaction and is described as the first step on VersaTech’s AV career path to AV2 and Meeting Production Specialist. VersaTech provides technology solutions for government, education, and commercial customers, including audiovisual and collaboration technology, AV as a Service, AV design-build, IT infrastructure, cybersecurity, AI, and automation. The company emphasizes dependable, customer-focused service and the values Can Do!, Customer Focused, Dedicated, and Team First. Its AV service approach treats every AV role as a customer service role, supporting meetings ranging from daily team huddles to executive briefings and public advisory sessions.

Requirements

High school diploma or equivalent.
1–3 years of experience in AV technology, meeting support, IT help desk, or a related field.
Working knowledge of most of the following: displays and projectors, audio mixers and DSPs, microphones, PTZ cameras, Cisco and Poly video conferencing systems, touch-panel control systems, and AV networking basics.
Familiarity with Microsoft Teams and Zoom meetings.
Audio Visual Technician (AVT) certification, or willingness to obtain it.
Ability to obtain and maintain the security clearance or government background investigation required by the assigned contract; employment and assignment depend on a favorable investigation, and continued eligibility is a condition of employment.
Professional, positive attitude in a fast-paced, sometimes high-pressure environment.
Ability to lift and carry up to 35 pounds; stand, walk, push, pull, squat, bend, and reach throughout the shift; move equipment and furniture using carts, dollies, and hand trucks; and travel between rooms, floors, and buildings across a campus or multi-site environment.

Nice To Haves

Associate degree.
Active security clearance.

Responsibilities

Open assigned conference rooms and meeting spaces each morning; power up and test displays, control panels, audio, cameras, and presentation connectivity.
Check unoccupied rooms throughout the day, straighten equipment and furniture, confirm systems work, and report deficiencies.
Close rooms at the end of the day, restore standard configurations, shut down equipment as required, and log open issues.
Prepare rooms for scheduled meetings by arranging furniture, setting microphones and displays, loading presentations, and setting PTZ camera presets.
Start and configure room-based Microsoft Teams, Zoom, and other approved platforms; verify audio, video, and content sharing.
Assist organizers and presenters at meeting startup, including admitting remote attendees, managing waiting rooms, and assigning presenter privileges as directed.
Remain until meetings are running, then return to the help desk or assigned area and respond promptly to support calls.
Reset rooms after meetings for the next user.
Perform first-level troubleshooting on displays, projectors, audio, microphones, cameras, control panels, and collaboration software.
Escalate unresolved or recurring problems to the AV2, Meeting Production Specialist, or Operations Manager, documenting what was tried.
Document issues and actions in the ticketing system or operations log.
Provide courteous, professional service to meeting organizers, presenters, and attendees.
Clarify meeting needs with customers and event coordinators.
Maintain reports, logs, and equipment inventory as assigned.
Keep equipment clean, organized, and correctly stored.
Show customers how to use room systems for basic meetings.