Event Technician, Audio Visual (Part Time Casual) - Little Rock Marriott

Encore Global•Little Rock, AR

2d•Onsite

About The Position

A Technician sets up and operates basic or small-scale audiovisual systems in a hospitality environment while ensuring customer satisfaction. The role reports to an Operations Manager, Operations Director, or Director, Event Technology. Work is performed in a hotel or convention center environment and may involve multiple hotel locations. Working times include irregular hours and on-call status, including days, evenings, weekends, and holidays. Team members must follow Encore appearance guidelines for the hotel or area.

Requirements

High school diploma required.
External applicants must meet, validate, and complete all training and certifications required for the position within 60 days of the start date.
Internal applicants must meet or complete training and certification requirements determined by Encore’s Global Learning Training Program for their current and prospective positions.
A valid driver’s license is required for team members who may operate company vehicles.
Additional DOT requirements may apply.
Must be able to lift 50 pounds.
Must be able to meet the stated physical demands, with reasonable accommodations where applicable.

Nice To Haves

Associate’s degree preferred.
One year of customer service or hospitality experience preferred.
One year of audiovisual experience or equivalent experience in an educational environment preferred.

Responsibilities

Accurately and promptly set up, operate, and break down basic audiovisual equipment to ensure events are executed smoothly.
Exceed the expectations and needs of internal and external customers, communicate effectively, and maintain positive client relationships.
Meet with guests onsite to confirm their needs are met and equipment is working properly; monitor events and check in with customers throughout the day.
Understand and foster the hotel-client relationship.
Troubleshoot equipment and software issues, and handle equipment challenges and changes promptly and professionally.
Follow company processes and procedures, and complete system entries and paperwork accurately.
Use equipment sheets to determine equipment scheduled for setup and strike.
Coordinate with other staff and outside vendors regarding equipment.
Increase revenue through floor up-selling techniques.
Work with clients to finalize invoices and complete order entries in Navigator as needed.
Complete training and certification requirements applicable to the position.
Adhere to Encore appearance guidelines.