Event Technician Part Time- Audio Visual, JW Marriott Tampa Water Street

Encore Global•Tampa, FL

2d•Onsite

About The Position

The Event Technician sets up, operates, and breaks down basic or small-scale audiovisual systems in a hospitality environment while ensuring customer satisfaction. The role supports events at a hotel or convention center and may involve working at multiple hotel locations. The technician uses high-end audiovisual equipment and electrical components, follows appearance guidelines, and may work irregular hours or be on call, including days, evenings, weekends, and holidays. The position reports to an Operations Manager, Operations Director, or Director, Event Technology. External applicants must complete the training and certifications required for the position within 60 days of their start date. Internal applicants must meet training and certification requirements specified by Encore’s Global Learning Training Program.

Requirements

High school diploma required.
External applicants must complete all required training and certifications within 60 days of the start date.
Internal applicants must meet or complete training and certification requirements determined by Encore’s Global Learning Training Program for their current and prospective positions.
Must be able to lift 50 lbs.
A valid driver’s license is required for team members who may operate Company vehicles.
Additional DOT requirements may apply.
Must be able to meet the physical demands of the role, with reasonable accommodations where applicable.
Must be able to work irregular hours and be on call, including days, evenings, weekends, and holidays.

Nice To Haves

Associate’s degree preferred.
One year of customer service or hospitality experience preferred.
One year of audiovisual experience or equivalent experience in an educational environment preferred.

Responsibilities

Set up, operate, and break down basic audiovisual equipment accurately and on time to ensure events are executed smoothly.
Exceed the expectations and needs of internal and external customers.
Maintain positive client relationships through effective communication.
Meet with guests onsite to confirm their needs are met and equipment is working properly.
Monitor events and check in with customers throughout the day.
Foster the hotel and client relationship.
Troubleshoot equipment and software issues and handle equipment challenges or changes professionally and promptly.
Follow company processes and procedures, and complete systems entries and paperwork accurately.
Use equipment sheets to identify equipment scheduled for setup and strike.
Coordinate with other staff and outside vendors regarding equipment.
Increase revenue using floor up-selling techniques.
Work with clients to finalize invoices.
Complete order entries in Navigator as needed.
Adhere to Encore appearance guidelines for the hotel or area.