Event Operations Supervisor- Audio Visual - Tampa Airport Marriott

Encore Global•Tampa, FL

About The Position

The Event Operations Supervisor leads floor operations, with a focus on customer service, staff leadership, and development. The supervisor directly leads the technical team to support operational efficiency and customer satisfaction, and may assist with location administrative duties in support of onsite operations and career development. This position reports to the DET, DOO, or Operations Manager. The role coordinates daily event-floor activities and audiovisual equipment setup, operation, and breakdown; supports clients throughout events; trains and mentors technicians; and ensures equipment is maintained and secured. Work may take place at a hotel, convention center, event venue, or warehouse, and may involve multiple hotel locations. Hours can be irregular and include on-call work, days, evenings, weekends, and holidays.

Requirements

3–5 years of audio-visual experience is required.
Knowledge of technical theory.
Advanced problem-solving skills.
Experience leading workflow and team members.
Must be able to lift 50 lbs.
External applicants must meet, validate, and complete all training and certifications required for the position within 60 days of the start date.
Internal applicants must meet or complete training and certification requirements determined by Encore’s Global Learning Training Program for their current position and the position they are applying to.

Nice To Haves

Bachelor’s degree preferred.
3–5 years of customer service or hospitality experience preferred.
A valid driver’s license is required for team members in positions that may operate company vehicles.
Additional DOT requirements may apply.

Responsibilities

Organize daily floor activities to ensure timely setup, refresh, and removal of equipment.
Direct technicians’ workflow and support management in identifying operational efficiencies for venue management and Workforce.
Ensure flowsheets are updated and properly completed.
Coordinate communications with the team for event management.
Attend venue meetings as needed, including daily banquet event order meetings and pre- and post-conferences.
Provide excellent service, follow Encore’s Service Standards and Operational Excellence practices, and model appropriate behavior and adherence to procedures.
Maintain positive client relationships through effective communication.
Meet with guests onsite to confirm their needs are met and equipment is working properly.
Monitor events and check in with customers throughout the day.
Assist in training technicians on floor activities and venue, Encore service, and operational standards.
Mentor new hires by providing guidance and explaining the technician career journey.
Model and reinforce a positive working environment centered on company values.
Set up, operate, and break down intermediate audiovisual equipment accurately and on time.
Troubleshoot technical issues and resolve problems promptly.
Comply with company security and safety measures and protect equipment from theft or damage.
Perform preventative equipment maintenance to keep equipment presentable and in good working condition.
Lead the team in proper equipment security, storage, transportation, and maintenance.
Participate in physical inventory counts as requested.