Event Operations Supervisor, Audio Visual-Marriott Miami Biscayne Bay

Encore Global•Miami, FL

2d•Onsite

About The Position

The Event Operations Supervisor leads floor operations at the Marriott Miami Biscayne Bay, focusing on customer service, staff leadership and development, operational efficiency, and customer satisfaction. The supervisor directly leads the technical team and may also support location administrative duties and onsite operations as part of career development. This position reports to the DET, DOO, or Operations Manager. The role oversees event technology operations, including timely setup, operation, and breakdown of intermediate audiovisual equipment; troubleshooting; equipment security and maintenance; and supporting inventory processes. The supervisor also coordinates event workflows, works with venue teams, meets with guests, monitors events, and trains and mentors technicians. Work takes place in a hotel or convention-center environment, with possible assignments at multiple hotel locations. Conditions can range from moderately quiet to noisy, with moderate exposure to outdoor temperatures, dirt, sand, or dust. The role uses high-end audiovisual equipment and electrical components and involves exposure to heights via lifts and ladders. Work may include irregular hours and on-call status, including days, evenings, weekends, and holidays. Team members must follow Encore’s appearance guidelines for the hotel or area.

Requirements

3–5 years of audio-visual experience is required.
Knowledge of technical theory.
Advanced problem-solving skills.
Experience leading workflow and team members.
External applicants must complete all required training and certifications for the position within 60 days of the start date.
Internal applicants must meet training and certification requirements determined by Encore’s Global Learning Training Program for their current and applied-for positions.
A valid driver’s license is required for team members who may operate company vehicles.
Additional Department of Transportation requirements may apply.
Ability to lift 50 lbs.

Nice To Haves

Bachelor’s degree preferred.
3–5 years of customer service or hospitality experience preferred.

Responsibilities

Organize daily floor activities to ensure equipment is set up, refreshed, and removed on time.
Direct technicians’ workflow and assist management in identifying operational efficiencies for venue management and Workforce.
Ensure flowsheets are updated and completed correctly.
Coordinate communications with the team for event management.
Attend venue meetings as needed, such as banquet event order meetings and pre- and post-conferences.
Provide excellent service in accordance with Encore’s Service Standards and Operational Excellence practices.
Maintain positive client relationships through effective communication.
Meet with onsite guests to confirm their needs are met and equipment setups are working properly.
Monitor events and check in with customers throughout the day.
Train technicians on floor activities and venue, service, and operational standards.
Mentor new hires and guide them in understanding the technician career journey.
Model and reinforce a positive working environment centered on company values.
Set up, operate, and break down intermediate audiovisual equipment accurately and on time.
Troubleshoot technical issues and resolve problems promptly.
Comply with company security and safety measures and protect equipment from theft or damage.
Perform preventative maintenance to keep equipment presentable and in good working condition.
Lead proper equipment security, storage, transportation, and maintenance.
Participate in physical inventory counts as requested.
Meet the physical demands of the role, with reasonable accommodations available where applicable.
Adhere to Encore appearance guidelines for the relevant hotel or area.