Event Services Supervisor - Audio Visual, Event Technology
About The Position
The Event Services Supervisor oversees floor operations for audio-visual and event technology services in a hotel environment. The role supervises equipment setup, operation, and removal while focusing on excellent customer service and a positive guest and client experience. The position provides indirect oversight, coaching, mentoring, and work direction to technical crew members, and coordinates communication across shifts and with clients. It also manages equipment inventory, event information, and client billing documentation, while maintaining safe, clean, and organized work areas.
Requirements
- Two to three years of prior experience in the audio-visual and/or hospitality industry.
- Two years of advanced audio and visual experience in a theatrical or live-event environment.
- Computer proficiency.
- Strong technical aptitude.
- Ability to plan ahead and prioritize.
- Strong organizational skills.
- Strong interpersonal skills.
- Strong verbal, listening, and written communication skills.
- Strong customer focus.
- Strong team-player orientation.
- Ability to meet the physical demands of the role, including standing or walking for long periods, using stairs, bending, stooping, handling equipment, and occasionally lifting up to 50 pounds.
Responsibilities
- Supervise non-union, union, and contract labor to ensure setups and strikes meet Pinnacle Live standards.
- Communicate daily expectations between AM and PM shifts and ensure logs are detailed and complete.
- Greet guests and clients before events and explain how to operate equipment.
- Maintain ongoing communication with clients, follow through on requests, and identify opportunities to enhance events.
- Ensure equipment inventory is in good working order and rental condition.
- Comply with and enforce company security and safety measures.
- Manage venue inventory and equipment locations to protect equipment from theft or damage.
- Immediately report lost, stolen, or damaged equipment to a supervisor.
- Continue improving technical skills.
- Maintain accurate client event information in the company billing and event-order system.
- Review invoices with clients and obtain signatures for invoices and add-ons.
- Keep company-occupied areas clean, organized, and up to company standards.
- Provide indirect oversight of technical crew activities, including coaching, mentoring, and directing work.
- Perform other duties as assigned.
Benefits
- Generous time off, including PTO, holidays, and sick/personal days.
- 401(k) with a contribution match.
- Insurance coverage, including health, vision, and dental.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
