Senior Event Services Technician - Audio Visual, Event Technology

Pinnacle Live•ChampionsGate, FL

9d•Onsite

About The Position

The Senior Event Services Technician at Pinnacle Live’s Omni Orlando Resort at ChampionsGate assists with floor operations, including the setup, strike, and operation of intermediate to advanced technology solutions in a hotel or hospitality environment. The role focuses on delivering outstanding customer service to guests and clients, maintaining event equipment and inventory, and supporting successful event execution. The technician also acts as a leader and mentor to other technicians and team members. Business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.; extended hours and weekends are required. Less than 5% travel outside the assigned region is anticipated.

Requirements

High school graduate or equivalent.
At least two years of experience in the audiovisual and/or hospitality industry.
Computer proficiency, including hardware, software, and networking.
Demonstrated advanced technical operational ability.
Good working knowledge of computer hardware and software.
Planning and prioritization ability.
Strong interpersonal skills.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Strong team-player orientation.
Commitment to best-in-class service for internal and external stakeholders.
Professional appearance.
Ability to work extended business hours and weekends.
Ability to sit at a desk; stand or walk for long periods, including on stairs; bend and stoop; use hands to hold, handle, or feel; reach with hands and arms; and communicate verbally and by listening.
Ability to occasionally lift up to 50 pounds.

Responsibilities

Complete event setups and strikes according to Company standard operating procedures.
Operate intermediate technology solutions and troubleshoot issues.
Lead and mentor other technicians and team members.
Greet guests and clients before events and explain how to operate equipment.
Maintain ongoing communication with clients and follow through on requests.
Identify opportunities to enhance clients’ events.
Maintain accurate client event information in Company business systems.
Review daily invoices with clients and obtain their signatures.
Follow Company security and safety measures and monitor the location and security of property inventory.
Ensure inventory is in good working order and rental condition; promptly report lost, stolen, or damaged equipment to management.
Keep Company-occupied areas clean, organized, and up to Company standards.
Continually improve technical skills in audio, video/data, staging, computer operation, and networking.
Comply with Company policies and procedures and perform other duties as assigned.