Senior Event Services Technician - Audio Visual, Event Technology

Pinnacle Live • Championsgate, FL

6d • Onsite

About The Position

The Senior Event Services Technician at Pinnacle Live’s Omni Orlando Resort at ChampionsGate location supports event floor operations, including the setup, strike, and operation of intermediate to advanced technology solutions in a hotel or hospitality environment. The role emphasizes exceptional service for guests and clients, technical problem-solving, accurate event administration, and the secure care of equipment and inventory. The technician also acts as a leader and mentor to other technicians and team members and continually develops their technical skills in audio, video/data, staging, computer operation, and networking.

The stated business schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.; extended business hours and weekends are required. Less than 5% travel outside the assigned region is anticipated. Work environments vary by venue and may include moderate exposure to outdoor temperatures, dirt, sand, or dust, and noise levels ranging from moderately quiet to noisy. Long hours may be required as needed.

Requirements

• High school graduate or equivalent.
• At least two years of experience in the audiovisual and/or hospitality industry.
• Computer proficiency, including hardware, software, and networking.
• Demonstrated advanced technical operational ability.
• Good working knowledge of computer hardware and software.
• Ability to plan and prioritize.
• Strong interpersonal skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong team-player orientation.
• Commitment to best-in-class customer service for internal and external stakeholders.
• Professional appearance.
• Ability to work extended business hours and weekends as required.
• Ability to meet the physical demands of the role, including standing or walking for long periods, using stairs, bending and stooping, handling equipment, and occasionally lifting up to 50 pounds.

Responsibilities

• Complete event setups and strikes according to Company standard operating procedures.
• Operate intermediate technology solutions and troubleshoot issues.
• Lead and mentor other technicians and team members.
• Greet guests and clients before events and explain how to operate equipment.
• Maintain communication with clients to support successful events and follow through on client requests.
• Identify opportunities to enhance clients’ events.
• Maintain accurate client event information in Company business systems.
• Review daily invoices with clients and obtain their signatures.
• Comply with Company security and safety measures and keep track of property inventory and equipment locations.
• Keep inventory secure from theft or damage and ensure equipment is in good working order and rental condition.
• Immediately report lost, stolen, or damaged equipment to management.
• Keep Company-occupied areas clean, organized, and up to Company standards.
• Continually improve technical skills in audio, video/data, staging, computer operation, and networking.
• Comply with Company policies and procedures.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED