Event Technician- Audio Visual, Marriott Sanibel Harbor resort & Spa

Encore Global•Fort Myers, FL

6d•Onsite

About The Position

A Technician sets up, operates, and breaks down basic and small-scale audiovisual systems in a hospitality environment while ensuring customer satisfaction. The role supports events at the Marriott Sanibel Harbor Resort & Spa and reports to an Operations Manager, Operations Director, or Director, Event Technology. The technician meets with guests, monitors events, resolves equipment and software issues, coordinates with staff and outside vendors, completes system entries and paperwork, and may use floor up-selling techniques and finalize invoices with clients. The work is performed in a hotel or convention center, with moderate exposure to outdoor temperatures, dirt, sand, and/or dust. Conditions range from moderately quiet to noisy. Team members use high-end audiovisual equipment and electrical components and may work at heights using lifts and ladders. Work may involve multiple hotel locations, irregular hours, and on-call status, including days, evenings, weekends, and holidays. Encore appearance guidelines apply.

Requirements

High school diploma required.
External applicants must meet and complete all training and certification requirements for the position within 60 days of the start date.
Internal applicants must meet and complete training and certification requirements determined by Encore’s Global Learning Training Program for their current and prospective positions.
A valid driver’s license is required for team members who may operate company vehicles.
Additional DOT requirements may apply.
Must be able to lift 50 lbs.
Must be able to meet the physical demands of the role, with reasonable accommodations as applicable.

Nice To Haves

Associate’s degree preferred.
One year of customer service or hospitality experience preferred.
One year of audiovisual experience or equivalent experience in an educational environment preferred.

Responsibilities

Set up, operate, and break down basic audiovisual equipment accurately and on time to ensure successful events.
Provide customer service that exceeds the expectations and needs of internal and external customers.
Maintain positive client relationships through effective communication.
Meet with guests on site to confirm their needs are met and equipment is working properly.
Monitor events and check in with customers throughout the day.
Troubleshoot and resolve equipment and software issues, handling challenges and changes in a timely, professional manner.
Follow company processes and procedures and complete systems entries and paperwork accurately.
Use equipment sheets to determine equipment scheduled for setup and strike.
Coordinate with other staff and outside vendors regarding equipment.
Increase revenue using floor up-selling techniques.
Work with clients to finalize invoices.
Complete order entries in Navigator as needed.
Adhere to Encore appearance guidelines.