Audio Visual Field Engineer / Technician

E Logic•Washington, DC

3d•Onsite

About The Position

E-Logic, Inc. is seeking an experienced Audio Visual Field Engineer / Technician to install, configure, integrate, troubleshoot, and maintain professional audio-visual (AV) and video teleconferencing (VTC) systems for federal, state, local, and commercial customers. The role supports integrated AV environments at customer facilities such as conference rooms, command centers, training facilities, and executive briefing spaces. The successful candidate ensures reliable system performance, provides professional customer support, and completes installation and service work on time. The position involves working directly at customer facilities and may include occasional evening, weekend, or after-hours assignments to support installations, maintenance, meetings, and events. The schedule is full-time and based on project and customer requirements. Travel to customer sites within the DMV region and as required by project assignments is necessary. Depending on the project, the candidate may need to complete a background investigation, satisfy site-specific access requirements, or obtain a security clearance.

Requirements

Minimum of five years of hands-on experience installing, maintaining, and troubleshooting commercial AV and VTC systems.
Strong independent troubleshooting capabilities across integrated, multi-vendor AV environments.
Proficiency with Crestron, Extron, and Q-SYS, with working knowledge of other major AV manufacturers and platforms.
Experience with audio DSPs, wireless microphones, AV switching, displays, projection systems, and video conferencing equipment.
Understanding of audio and video signal flow, gain structure, EDID/HDCP, video formats, and AV system connectivity.
Working knowledge of IP networking fundamentals, including IP addressing, VLANs, switches, Power over Ethernet (PoE), and multicast as applicable to AV systems.
Ability to use hand tools, terminate low-voltage cabling, and operate basic AV testing equipment.
Ability to interpret technical drawings, schematics, and rack elevations.
Strong communication, documentation, customer service, and problem-solving skills.
Valid driver's license and ability to travel to customer locations within the DMV region and as required by project assignments.
Ability to pass applicable background checks and meet customer-specific access requirements.
Ability to lift and carry equipment weighing up to 50 pounds.
Ability to work on ladders and lifts and in ceilings, equipment racks, and other installation areas.
Ability to stand, bend, kneel, climb, and perform physical installation activities for extended periods.
Willingness to work at customer facilities, including secure government sites, and perform occasional after-hours assignments as needed.

Nice To Haves

AVIXA Certified Technology Specialist (CTS) certification.
Manufacturer certifications in Crestron, Extron, Q-SYS, Biamp, Shure, or Dante.
Experience with AV-over-IP platforms, including Crestron DM NVX, Extron NAV, or Q-SYS video solutions.
Experience supporting federal, Department of Defense (DoD), or other secure government environments.
Familiarity with AV control programming and configuration tools, including Crestron Toolbox, Extron Global Configurator, and Q-SYS Designer.
Additional networking qualifications, such as CompTIA Network+ or Cisco CCNA.
OSHA 10 training or familiarity with low-voltage installation safety standards.
An active U.S. Government security clearance is an advantage but is not required.

Responsibilities

Install, terminate, configure, and integrate AV/VTC equipment, including displays, projectors, cameras, microphones, speakers, amplifiers, DSPs, control processors, touch panels, and switching systems.
Install and organize equipment racks, label cables, and complete cabling and equipment connections in accordance with technical drawings and industry standards.
Read and interpret AV system drawings, signal-flow diagrams, schematics, and rack elevations.
Commission and test integrated systems to verify functionality and compliance with project specifications.
Configure and support Crestron, Extron, Q-SYS, Biamp, Shure, Barco, and related AV technologies.
Diagnose and resolve audio, video, control, connectivity, and network-related issues across multi-vendor AV systems.
Troubleshoot signal paths and interfaces including HDMI, HDBaseT, USB, Dante, AES67, RS-232, infrared, and IP-based control.
Respond to service requests; perform preventive maintenance; update firmware; back up configurations; and coordinate equipment replacement when necessary.
Support video conferencing and unified communications platforms, including Microsoft Teams Rooms, Zoom Rooms, Cisco, Poly, and Logitech solutions.
Provide timely technical support in accordance with customer requirements and applicable service-level agreements.
Serve as the on-site technical point of contact for customers, facility personnel, and government representatives.
Explain system operation to end users and provide meeting, event, and conference room support as required.
Maintain accurate service records, equipment inventories, punch lists, configuration backups, and as-built documentation.
Coordinate with project managers, engineers, programmers, and IT personnel to complete assignments efficiently.
Follow applicable safety requirements, customer policies, and facility access and security procedures.